Recording configuration

This page describes how to configure the recording feature for XiVO Solutions. This feature needs some additionnal installation steps which are described here.

Configure recording

To configure recording there are two steps to follow on XiVO PBX:

1. Add link towards Recording Server,
2. and Enable recording with the subroutines.

1. Add link towards Recording Server

Note

Steps to be done on XiVO PBX

The first step is to configure the link towards the Recording Server by running the configuration script:

xivocc-recording-config

During the configuration, you will be asked for :

• the Recording Server IP (i.e. 192.168.0.2)
• the XiVO PBX name (it must not contain any space or “-” character). If you configure more more than one XiVO PBX on the same Recording Server, you must give a different name to each of them.

After having configured the recording, you have to enable it via sub-routines. See below.

2. Enable recording with subroutines

Note

Steps to be done on XiVO PBX

To enable the recording you have to configure one of the shipped subroutines.

The package xivocc-recording (see recording installation section) ships the following dialplan subroutines :

Subroutine	Description
xivocc-incall-recording	Records incoming calls
xivocc-incall-recording-paused	Records incoming calls, but record starts in paused state and can be activated by the agent (see agent recording configuration)
xivocc-outcall-recording	Records outgoing calls
xivocc-outcall-recording-paused	Records outgoing calls, but record starts in paused state and can be activated by the agent (see agent recording configuration)

These subroutines are to be configured on the following XiVO PBX objects (either globally or per-object):

Warning

They MUST be configured only on the following objects. Other configuration are not supported.

• Incalls,
• and/or Queues,
• and/or Users,
• and/or Outcall

---

Note

Here is an example if you want to enable recording for:

• All outbound calls but started in pause state,
• All queues,
• And only on incoming call 0123456789

Then you would have to:

1. Create a custom_global_subr.conf file in the /etc/asterisk/extensions_extra.d directory

2. If not already defined elsewhere define the global subroutine:

   [xivo-subrgbl-queue]
   exten = s,1,NoOp(=== Recording incoming calls ===)
   same = n,Gosub(xivocc-incall-recording,s,1)
   same = n,Return()
   
   [xivo-subrgbl-outcall]
   exten = s,1,NoOp(=== Recording outbound calls in pause ===)
   same = n,Gosub(xivocc-outcall-recording-paused,s,1)
   same = n,Return()
   

1. Enable the call recording for incall 0123456789 by editing it via the XiVO PBX web interface and set the field Pre-process subroutine to xivocc-incall-recording

Recording filtering configuration

Note

Steps to be done on XiVO CC

After having followed above paragraphs, you can also configure the recording filtering.

1. Add a user with Administrateur rights for Recording Server:
   1. Connect to the Config Management interface : http://<XIVO_CC_IP>:9100 (login avencall/superpass),
   2. Add one of the XiVO PBX user giving him Administrateur rights,
2. Configure excluded numbers on Recording Server
   1. Then, connect with this user to the Recording Server interface : http://<XIVO_CC_IP>:9400
   2. Navigate to the page Contrôle d'enregistrement and add the numbers to be excluded from the recording.

In list Destinataire de l’appel (Numéro entrant, File d’attente, Utilisateur) declare the:

• XiVO Incalls numbers,
• XiVO Queues numbers,
• or XiVO Users numbers

to be excluded from the recording on incoming or internal call. These numbers will be checked by the xivocc-incall-recording subroutines.

Note

numbers must be entered as they first appear in dialplan (check is made against XIVO_DSTNUM dialplan variable).

In list Emetteur ou destinataire d’un appel sortant (Utilisateur ou numéro appelé externe) declare the:

• XiVO Users internal numbers

to be excluded from recording on outgoing calls. These numbers will be checked by the xivocc-outcall-recording subroutines.

Note

check is made against XIVO_SRCNUM dialplan variable.

Gateway recording configuration

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