Release Notes

Polaris (2017.11)

Below is a list of New Features and Behavior Changes compared to the previous LTS version, Five (2017.03).

New Features

• the CC Agent Environment interface was completely redesigned and also includes new features mainly Agent Call history and Customer Call History,
• XiVO PBX default configuration was changed, see the following issues for a complete description of the changes:
  • Users (#1179),
  • Voicemails (#1178),
  • Groups (#1180),
  • Queues (#1181),
  • Forward messages (#1182)
• CTI transfer handling: CTI transfer was rewritten to no longer use asterisk features code to be able to configure your XiVO with directmedia and RFC2833,
• Login and Pause management using function keys are now synchronized with CC applications,
• Yealink T4XS family support (see Plugins release notes)

Behavior Changes

• Transfers:

  • The attended transfer is no longer done through the device capabilities or using DTMF but using AMI command to manage the device calls.
  • Snom devices required previously the user to complete the transfer twice to actually perform the transfer, this is no longer the case.
  • WebRTC transfer is currently not working with this version. WebRTC transfer is available since Polaris.03.
  • You cannot complete a transfer initiated from the Agent / Assistant by hanging up.

• Directmedia / RFC2833

  • Hangup are no longer possible through *0 extension
  • An attended transfer initiated via the XiVO Client can’t be cancelled via this *0 extension
  • If needed this Dial option should be added via a subroutine on the user.

• Anonymous calls

  • Parameter trust_id_outbound defaults now to yes. With this change, if your SIP trunk has Send the Remote-Party-ID set to PAI, anonymous calls will be sent according to RFC 3325. See Outgoing call caller ID.

• SIP User-Agent

  • SIP User-Agent was changed to include the XiVO Version. The SIP User-Agent now advertise is in the form XiVO PBX 2017.11.00.
  • Upon upgrade, if you had changed manually your XiVO User-Agent in General Settings -> SIP Protocol -> General it won’t be changed by the upgrade. Therefore you have to put manually the new default value which is XIVO_VERSION.

• Queue’s configuration

  • Parameter autopause can now be configured to “No” or “All”. The “Yes” value was removed. Queues that were configured with “Yes” option will be migrated to “All” by the upgrade.

• WebRTC

  • The WebRTC call limit was raised to 2 (to enable transfers). The simultcalls parameter of a WebRTC user should be set to 2 also.

• System

  • The following variables can now be defined in the /etc/docker/compose/custom.env file:

    • CONFIG_MGT_HOST,
    • CONFIG_MGT_PORT,
    • RECORDING_SERVER_HOST,
    • RECORDING_SERVER_PORT,
    • REPORTING_HOST

    Warning

    If you want to customize port, you must also edit the ports section in the /etc/docker/compose/docker-xivocc.yml file.

Upgrade

• Upgrade Five to Polaris
  • Before Upgrade
  • After Upgrade

Polaris Bugfixes Versions

Components Version Table

Table listing the current version of the components.

Component	current ver.
xucmgt	2017.11.23
xuc	2017.11.21
recording-server	2017.11.06
spagobi	2017.11.00
nginx	2017.11.00
config-mgt	2017.11.00
pack-reporting	2017.11.00
xivo-full-stats	2017.11.18
xivo-db-replication	2017.11.10
pgxivocc	1.3
elasticsearch	1.7.2
xivoxc_nginx	2017.11.00
fingerboard	2017.11.01
kibana_volume	0.1
recording-rsync	1.0
XiVO PBX	2017.11.24

Polaris.24

Consult the Polaris.24 Roadmap.

Components updated: xivocc-installer

XiVOCC Infra

• #3330 - New XiVO CC Polaris/Aldebaran installation fails because of docker-engine dependency

Polaris.23

Consult the Polaris.23 Roadmap.

Components updated: xucmgt

CCAgent

• #2806 - Chrome / Chromium crashes when agent misses a call and focus and browser has its focus on another tab

Security

• #2991 - Build dahdi-linux-modules-3.16.0-10-amd64

XiVOCC Infra

• #3286 - Fix xucmgt / desktop assistant build in branch 2017.11

Polaris.22

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes

Consult the Polaris.22 Roadmap.

Components updated: xivo, xivo-dao

XiVO PBX

• #2411 - Confgend can’t generate configuration due to sqlalchemy changes for security purposes

Polaris.21

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes

Consult the Polaris.21 Roadmap.

Components updated: xucserver

XUC Server

• #2282 - [C] - When xuc loses connection to AMI (Ami failure) ghost call may appear in user interfaces

  Important

  Behavior change Now, when xuc loses connection to the AMI, ongoing calls are cleared from the Web / Desktop Assistant call control (they are cleared from CC Agent or UC call control display).

  Only new calls after AMI connection is back, will be correctly displayed in the Web / Desktop Assistant call control.

  Note that if this AMI connection failure happens when a WebRTC user has an ongoing call, he will only be able to hangup the call by loging out of the Web / Desktop Application.

Polaris.20

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes

Consult the Polaris.20 Roadmap.

Components updated: xucserver

XUC Server

• #2275 - Xuc link restarts indefinitely

Polaris.19

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes

Consult the Polaris.19 Roadmap.

Components updated: xucserver

XUC Server

• #2249 - Xuc still tries to connect to CTI server

Polaris.18

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.18 Roadmap.

Components updated: xivo-confd, xivo-full-stats, xivo-web-interface, xucmgt, xucserver

CCAgent

• #2170 - [C] - Agent Outbound Call statistics is wrong

CCManager

• #2167 - [C] - Additionnal calls are counted for missed calls and offered calls stats (backport to Polaris)

Reporting

• #1849 - [C] Agents statistic conversation_time_outgoing_calls abnormally long

Switchboard

• #2185 - [C] Call to Switchboard is auto-answered without action from the XiVO Client

Web Assistant

• #2201 - After reload or reopen, pending voicemail message are not shown - Port to Polaris

XiVO PBX

• #2147 - Saving a user with many funckeys is very long
• #2223 - Cannot delete a user with funckeys

Polaris.17

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.17 Roadmap.

Components updated: xucmgt

CCAgent

• #2138 - CSS Cache is not invalidated when a new version is released

Polaris.16

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.16 Roadmap.

Components updated: xucmgt

CCAgent

• #2069 - Web Agent Callback icon : The notification of existing callback is not present anymore
• #2070 - Callback list incorrect when multiple lists on the same queue
• #2071 - Sort is not working on callback view in CCAgent
• #2073 - One Callback still displayed in CCAgent when processing is finished

Polaris.15

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.15 Roadmap.

Components updated: xivo-full-stats, xivo-solutions-doc, xivo-web-interface, xucserver

Reporting

• #1798 - Transfered call offered to and answered by an agent are not counted
• #1845 - Agent statistic (stat_agent_specific) conversation_time abnormally long

XUC Server

• #1902 - Disable AMI log in xucserver

XiVO PBX

• #1780 - Can’t download backups files when XiVO UC is installed on XiVO

• #1962 - Can’t access administration page through an SSH redirection when XiVO UC is installed

• #1898 - Doc - Live reload deactivation implications

  Important

  Behavior change See new table in General settings section.

XiVOCC Infra

• #1904 - [Doc] XiVO UC add-on uninstallation procedure is not complete

Polaris.14

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.14 Roadmap.

Components updated: xucserver

XUC Server

• #1858 - High memory & cpu usage triggered by call loops and outbound queue calls

Polaris.12

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.12 Roadmap.

Components updated: xucmgt, xucserver

Recording

• #1739 - Cannot use recording control on web agent during an outgoing call or incoming call

  Important

  Behavior change The ability to pause / un pause recording is not any more limited to acd calls.

• #1822 - Recording call status is not always reported on acd outbound calls

XUC Server

• #1825 - Channel vars not propagated from queue to agent (Polaris backport)
• #1826 - Connected line number and name is not always correct

Polaris.11

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.11 Roadmap.

Components updated: asterisk, xivo, xivo-full-stats, xucmgt, xucserver

XiVO PBX

• Asterisk : Ships with asterisk 13.19.0 with patch for issue #1743
  • #1743 - Wrapup statistics are wrong when agent logs out during call

CCAgent

• #1796 - Cannot remove activity from favorites when showQueueControls is not set

Reporting

• #1713 - status “answered” is never set on table call_data for a call on group
• #1742 - Upon shut down, xivo-full-stat can’t write agent state if state is wrapup
• #1746 - Queue statistic conversation_time abnormally long

Web Assistant

• #1238 - Do not subscribe to cc statistic when using web assistant
• #1797 - UC assistant should not allow to hold second call if one is already holded

XUC Server

• #1522 - Agent states : Agent is established instead of dialing
• #1523 - Outbound queue calls are not displayed as ACD call in CCAgent
• #1714 - Invalid agent statistics - Invalid Agent acd calls and negative Agent unanswered acd calls

Polaris.10

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.10 Roadmap.

Components updated: asterisk, xivo, xivo-db-replication, xivo-web-interface, xivocc-installer, xucmgt

CCAgent

• #1674 - Agent in non-acd outgoing call has wrong color in CCAgent

XiVO PBX

• Asterisk : Ships asterisk 13.17.2 with patch for issue #1642
  • #1642 - Wrapup statistics are wrong when agent goes in pause during call
• #1686 - New queue with specific leaveempty/joinempty combination can’t be created
• #1690 - php-cgi take 100% cpu

XiVOCC Infra

• #1676 - Replication error when installing XIVO UC on XiVO PBX

Polaris.09

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.09 Roadmap.

Components updated:

• xucmgt, xucserver
• xivo, xivo-agid, xivo-config, xivo-dist, xivo-upgrade, xivo-web-interface, xivocc-installer

CCAgent

• #1586 - Cannot deactivate recording control for agents anymore

CCManager

• #1624 - Abandonned call in queue is removed twice from call list

SpagoBi

• #1643 - Spago-BI - Stats Agent - incorrect totals

Switchboard

• #1589 - [C] Problem if a POPC transfer to a SECRETARY-BOSS filter

XUC Server

• #1528 - Outbound queue calls are not using customized caller id
• #1581 - AgentState acd status is set to true if Agent calls a queue
• #1600 - AgentState may not contain call information
• #1601 - ACD Calls may not be detected
• #1602 - SingleDeviceTracker not created properly
• #1616 - Wrong Alert-Info SIP Header for Yealink phones
• #1627 - Call tracking does not track ISDN (DAHDI) calls

XiVO PBX

• Asterisk
  • #851 - [C] Asterisk - Memory usage increases when T38 + T38 gateway mode is enabled
• #1575 - Documentation: Voicemail - uncheck Get transfered to an operator
• #1597 - Add xivo-polaris-dev to xivo-dist
• #1609 - Callfilter member can’t do a direct transfer call when boss/secretary filter is activated
• #1611 - Document that our ISO does not support UEFI system
• #1673 - Improve xivo-upgrade to install dahdi-linux-modules

XiVOCC Infra

• #1617 - Disable CC Agent and CC Manager in Xivo UC

Polaris.08

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.08 Roadmap.

Components updated: xucserver, xucmgt

XUC Server

• #1585 - Agent statistic on outbound call is false when calling a queue
• #1593 - Wrapup cannot be resumed if agent is logued in a different phone

Desktop Assistant

• #1588 - Desktop assistant automatic update is triggered only when url changes

Polaris.07

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.07 Roadmap.

Components updated:

• recording-server, xivo-full-stats, xivocc-installer, xucmgt, xucserver
• asterisk, xivo-agentd, xivo-amid, xivo-auth, xivo-confd, xivo-confgend, xivo-config, xivo-dird, xivo-dist, xivo-res-freeze-check, xivo-web-interface

CCAgent

• #1311 - CCAgent Third Party Integration

• #1429 - Call history does not display call status when ACD call is exited from queue using key

• #1430 - getusercallhistory is called from ccagent

• #1526 - Language problem in “client” tab

• #1541 - Impossible to log on the web agent with error ‘unable to find any config’

• #1549 - CCAgent - Open popupUrl from sheet

• #1555 - [C] CC Agent : visual notification when agent is ‘spied’ on

  Important

  Behavior change when spying (listening to) an agent, the listener call is hung up when the agent call is terminated.

• #1563 - Wrong display on xivo UC assistant when an agent logs out

• #1564 - Allow agent to go to pause from wrapup

  Important

  Behavior change Now, when in Wrapup state, an agent can not only change to a ready state but can also change to any Pause state using the CCAgent application.

• #1571 - CCAgent - Display attached data from sheet

• #1576 - CCAgent - Activity action buttons sometimes disapears when hovered

CCManager

• #1322 - Cti link status is no longer visible in CCManager
• #1537 - Should be able to pause/unpause an agent in wrapup state in CCManager
• #1552 - Changing an agent group is not reflected in CCmanager
• #1556 - Digits are played when listening to an agent logged on a Sip peer starting with digit
• #1584 - Wrong french label for incoming unanswered acd call

Desktop Assistant

• #1574 - Minor display issues in desktop application

  Important

  Behavior change Fix the following issues:

  • Long caller name when switching from minimized view
  • DTMF keypad position
  • Agent list not scrollable

Recording

• #806 - Recording subroutines breaks agent states in CC Agent
• #1534 - Purge recordings based on call type - Polaris

Reporting

• #1490 - External call to an agent line is not displayed in agent call history
• #1504 - Handle new wrapup events in reporting
• #1580 - Can’t upgrade xivo-full-stats from Five.16 to Polaris.06

SpagoBI

• #214 - Spagobi: Generate report in pdf format

• #215 - [Doc] Sql error when we use default reports on scheduler

• #1320 - Add SpagoBI reports redesign - usage simplification

  Important

  Follow SpagoBI Reports installation procedure to import these new sample reports an see Upgrade paragraph if you had already installed previous sample reports.

Web Assistant

• #1533 - Be able to copy number in clipboard when displaying directory results

XUC Server

• #738 - Invalid agent state after conference

• #1106 - Wrong agent state when calling a user with dual-ringing configuration

• #1276 - Accepting a transferred call from a yealink on a yealink cause new call popup to be displayed

• #1401 - Detect new devices

  Important

  Behavior change Allow a newly created user to use the Web/Desktop assistant without restarting XUCServer

• #1538 - Improve Cti.getPhoneState answer by aggregating all PhoneEvents to a single message

• #1547 - No agent state on Polycom when originating a call

• #1561 - Blink Pause Key when en agent is on wrapup

  Important

  Behavior change the Pause Key of an agent will ‘blink’ when agent is on wrapup (see Login and Pause management using function keys). It works on supported phones:

  • Snom
  • Yealink
  • Polycom, though for them, the key doesn’t actually blink.

• #1562 - Push Pause Key on Wrapup change agent state to ready

• #1572 - Add XIVO_CHANNEL2_LINKEDID to xuc_attended_xfer_wait

• #1582 - Invalid agent statistics

• #1583 - Agent Time in state is wrong

XiVO PBX

• Asterisk

• #1515 - Asterisk crashes because of malformed RTCP report
• #1544 - Asterisk res_freeze_check not loaded
• #1550 - Add an option to enable dynamic wrapup in Asterisk

• #1326 - Script switch-to-xivo.solutions to xivo-five

• #1491 - Add aldebaran in xivo-dist

• #1539 - XiVO web interface is very slow when a lot of users / devices are configured

  Important

  This fix dramatically improves users’ edition speed (open User and save User) for XiVO PBX with a lot of Users/Devices. Performance improvements will be seen starting from a configuration with a 200+ Users/Devices but will be really big with 800+ Users/Devices.

• #1543 - Swagger UI is not working anymore

• #1545 - Cannot configure a function key for a Queue/User/Meetme/Group if its ID is 5

• #1551 - Change xivo.io url in swagger to xivo.solutions

• #1554 - Enable dynamic wrapup configuration parameter in xivo by default

• #1567 - Calling a user when simultaneous calls limit is reached, the file “user-unreachable” is played instead of “busy-call”

  Important

  Behavior change For WebRTC users, simultcalls parameter should be set to 2 for this fix to work.

XiVO Provisioning

• #1471 - Download of Yealink T38G plugin fails because of firmware url problem
• #1557 - New yealink MAC adresses 80:5E:C0

XiVOCC Infra

• #1493 - Logrorate configuration not removed on purge of xivocc-installer

Polaris.05

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.05 Roadmap.

Components updated: xucserver, xucmgt, xivo, xivo-web-interface, xivocc-installer, xivo-sysconfd

New components: xivo-nginx-cfg, xivouc-nginx-cfg, xivouc, xivouc-installer

Xuc server

• #1498 - Xuc restart causes wrong call tracking if there are ongoing calls

• #1485 - Two sequential attended transfers can lead to inconsistencies

• #1470 - Second call launched with XiVO Assistant is played on Loud Speaker on Snom devices

• #1415 - Two sequential attended transfers can lead to inconsistencies

• #1295 - CCAgent does not always display conference button for snom devices

• #1503 - Handle new wrapup events in XUC

  Important

  Behavior change You can now force the end of the agent wrapup state by requesting the ready state. The AgentLogin state is also deprecated as the agent state goes directly from AgentLoggedOut to AgentReady.

• #1527 - Login to CCAgent does not light Login key on phone set

UC Assistant

• #1507 - Init call state on Assistant/Agent login
• #1501 - Popover in dial input is replaced with a simple tooltip
• #1453 - Unable to answer incoming call after failed answer by the hotkey

CC Agent

• #1507 - Init call state on Assistant/Agent login
• #1424 - Allow display of listen icon even for non-acd calls
• #998 - Browser notification is displayed when receiving incoming call
• #997 - Application is now available as standalone Electron desktop executable

Provisioning

• #1043 - Create new plugin for new Snom firmware 8.9.3.60
• #1240 - Add support for SNOM D712

SpagoBi

• #213 - [Doc] Spagobi: Can’t create a schedule report whith spécial caracters in document’s name

XiVO PBX

• Asterisk : Ships asterisk 13.17.2 with patch for #854 (see below)

  • #854 - Be able to shorten the wrapup time

• #1517 - xivocc-installer removes users xuc and stats when uninstalled

• #1514 - when we edit a device, the list of line associated is always empty

• #1511 - Saving a user can be very slow

• #1505 - Update queue configuration in web interface to be able to have longer wrap-up time

• #1492 - stats user has no rights on dird tables after fresh install from ISO

• #1489 - Make install script install Xivo Polaris by default

• #1487 - Select a line number on a user greater than 12

• #1306 - XiVO Web assistant and Desktop Assitant available on XiVO PBX machine

  Important

  Behavior change After having installed XiVO UC on XiVO PBX, XiVO Administration page will be available at /admin : https://XIVO_PBX_IP/admin

Polaris.03

Note

Bugfix release. See Polaris (2017.11) section for features list and behavior changes.

Consult the Polaris.03 Roadmap.

Components updated: xivo-confd, xivo-confgen, xivo-config, xivo-manage-db, xivo-provisioning, xivo-web-interface, xucserver, xivo-full-stats, xucmgt, recording-server

XiVO PBX

• #1112 - Diversion header should contains reason when devices are forwarded
• #1452 - Diversion header should contains correct callerid when devices are forwarded
• #1445 - Change en translation of SIP Operator to SIP Provider
• #1448 - Migration Five to Polaris: script fix_xivo_xivocc_ready fails if xuc user is not in the expected form
• #1315 - Trunk SIP configuration - definition of JSON config file
• #1379 - Describe steps to configure XIVO to be directmedia + RFC2833 ready

Xuc server

• #1438 - Inconsistency of callerid when calling with ccagent between first call and second call
• #1436 - Recording server does not show second agent if there was a transfer

CC Manager

• #1456 - CC Manager - column sums are no longer displayed in queue view

Recording Server

• #1329 - CCAgent call history display internal incoming calls
• #1331 - CCAgent call history display internal calls not properly processed

Web RTC

• #1308 - Two Dial XFer on Web RTC

Polaris.00

Note

LTS Release. New features and behavior changes are listed above, under the Polaris (2017.11) section.

Consult the Polaris.00 Roadmap for complete list of features and fixes.

Polaris is a LTS release of XiVO Solutions. A summary of the New Features and Behavior Changes compared to the previous LTS version, Five, is available above (see Polaris (2017.11)).

Components udpated: spagobi, xivo-manage-db, xucmgt, xivo-config, xivo-web-interface, xivo-swagger-doc, xivocc-installer, recording-server, xivo-agid, xivo-confgend, xivo-full-stats, xucserver

System

• #1351 - XiVO CC can’t list XiVO PBX database : user stats created by installation has no rights

  Note

  Upgrade: when upgrading it will also fix users stats and xuc for XiVO that were first installed in version from 2017.06 to 2017.10.

• #1372 - Add writetimeout to ami config by the xivocc-installer

  Note

  Upgrade: when upgrading from Five version you should add the writetimeout parameter to the /etc/asterisk/manager.d/02-xivocc.conf file:

  [xuc]
  secret = ...
  deny = ...
  permit = ...
  read = ...
  write = ...
  writetimeout = 10000
  

• #1444 - Do not use distribution xivo-solutions

XiVO PBX

• Asterisk : #1345 - Ships asterisk 13.17.1 with patches for #756, #1063, #1277 (see below)

  • #852 - Agents stop receiving calls from queue after AMI Redirect transfer (needs wrapuptime != 0)
  • #756 - SDP owner is changed upon re-INVITE
  • #1063 - Crash after attended transfer from queue via Local channels
  • #1277 - Asterisk can crash after direct transfer after a REDIRECT (with misconfigured Switchboard)

• #1113 - Send XiVO version in the User-Agent SIP header

  Note

  Behavior change:

  • SIP User-Agent was changed to include the XiVO Version. The SIP User-Agent now advertise is in the form XiVO PBX 2017.11.00.
  • Upon upgrade, if you had changed manually your XiVO User-Agent in General Settings -> SIP Protocol -> General it won’t be changed by the upgrade. Therefore you have to put manually the new default value which is XIVO_VERSION

• #1180 - Set default parameters - Groups

• #1181 - Set default parameters - Queues

• #1182 - Set default parameters - subroutine forward

• #1370 - Remove CTId ng from swagger API documentation

• #1305 - Make XiVO “configuration ready” for RFC 2833 / Directmedia

  • #1378 - Remove “hangup with DTMF” Dial option from dialplan

    Note

    Behavior change:

    • Hangup are no longer possible through *0 extension
    • An attended transfer initiated via the XiVO Client can’t be cancelled via this *0 extension

    If needed this Dial option should be added via a subroutine on the user.

• #1394 - Documentation: Configuration of new switchboard queue has changed

• #1403 - Change trust_id_outbound default value to yes (anonymous calls with RFC3325)

  Note

  Behavior change:

  With this change, if your SIP trunk has Send the Remote-Party-ID set to PAI, anonymous calls will be sent according to RFC 3325. See Outgoing call caller ID.

• #1406 - Outgoing calls - set default callerid if user has its presentation to anonymous

XiVO Provisioning

• #1012 - Bug Directory Mitel 6865i 6869i (fixed with Aastra/Mitel firmware update done in plugin v1.7 - see Plugins release notes)

• #1422 - Add support of expansion module EXP40 for T46S/T48S (see Plugins release notes)

• #1423 - Add support for Auto-Answer header for Snom (see Plugins release notes)

  Note

  Upgrade:

  You MUST update your Snom phones with this new version of plugin to be able to use CTI Transfer (UC Assistant or CCAgent).

Spago BI

• #1342 - tomcat7-jre8 container image used for spagoBi has conflict

UC Assistant

• #1362 - Allow “Do Not Disturb” mode and add forwarding on missed call
• #1428 - UC Assistant can forward to a valid number

CC Agent

• #1047 - Respect locale when displaying days in date
• #1242 - Current call in customer history is properly displayed with correct wait time
• #1244 - Fix already transferred call ghost display
• #1361 - Add call action on a activity for transfer
• #1380 - Delay between database update and xuc history request causes missing call
• #1385 - Display time next to agent status

CC Manager

• #1347 - Cannot upload callback in ccmanager using https
• #1408 - Allow dismiss of the user rights alert panel

XiVOcc

• #1374 - Update fingerboard with new ccagent links

Recording Server

• #1328 - CCAgent call history displays outgoing calls
• #1330 - CCAgent call history display ACD incoming calls
• #1386 - CCAgent Call History Display Abandoned ACD Incoming calls

XiVO Full Stats

• #1387 - CCAgent call history display some call are “One event behind”

Xuc Server

• #1393 - Remove call stuck in CCManager after attended transfer

• #1363 - Complete transfer using AMI

• #1304 - Initiate second call for transfer using AMI

  Note

  Behavior change :

  • The attended transfer is no longer done through the device capabilities or using DTMF but using AMI command to manage the device calls.
  • Snom devices required previously the user to complete the transfer twice to actually perform the transfer, this is no longer the case.
  • WebRTC transfer is currently not working with this version.
  • You cannot complete a transfer initiated from the Agent / Assistant by hanging up.

Polaris Intermediate Versions

• XiVO Polaris Intermediate Versions
  • 2017.10
  • 2017.09
  • 2017.08
  • 2017.07
  • 2017.06
  • 2017.05
  • 2017.04