Call Permissions

You can manage call permissions via the Services ‣ IPBX ‣ Call management ‣ Call permissions page.

Call permissions can be used for:

  • denying a user from calling a specific extension
  • denying a user of a group from calling a specific extension
  • denying a specific extension on a specific outgoing call from being called
  • denying an incoming call coming from a specific extension from calling you

More than one extension can match a given call permission, either by specifying more than one extension for that permission or by using extension patterns.

You can also create permissions that allow a specific extension to be called instead of being denied. This make it possible to create a general “deny all” permission and then an “allow for some” one.

Finally, instead of unconditionally denying calling a specific extension, call permissions can instead challenge the user for a password to be able to call that extension.

As you can see, you can do a lot of things with XiVO’s call permissions. They can be used to create fairly complex rules. That said, it is probably not a good idea to so because it’s pretty sure you’ll get it somehow wrong.

Notes

Internal Calls

Note

You can only deny internal calls towards users’ extensions.

If you apply a Deny rule towards an extension to a User, it will only work if it is the extension of a user (or an extension that go through an outgoing call). It won’t work if the extension is the number of a Queue or a Conference room.

Forwarded Calls

Note

Forwarded calls will be checked against the forwarder call permissions (if forwarder is a user).

When a call is forwarded, the call permissions will be checked against the forwarder permissions (not the caller permissions).

This applies only to a call:

  • forwarded by
    • a user
  • thanks to
    • XiVO forward extensions (like unconditional forward (*21), forward on no answer (*22) …),
    • or his phone SIP forward feature
  • towards either:
    • another user
    • or a number which will go through an outgoing call

Examples

Note that when creating or editing a call permission, you must at least:

  • fill the Name field
  • have one extension / extension pattern in the Extensions field

Denying a user from calling a specific extension

  • Add the extension in the extensions list
  • In the Users tab, select the user

Note

User’s Rightcall Code (Services ‣ IPBX ‣ IPBX Settings ‣ Users under Services tab) overwrite all password call permissions for the user.

Warning

The extension can be anything but it will only work if it’s the extension of a user or an extension that pass through an outgoing call. It does not work, for example, if the extension is the number of a conference room.

Denying a user of a group from calling a specific extension

First, you must create a group and add the user to this group. Note that groups aren’t required to have a number.

Then,

  • Add the extension in the extensions list
  • In the Groups tab, select the group

Denying users from calling a specific extension on a specific outgoing call

  • Add the extension in the extensions list
  • In the Outgoing calls tab, select the outgoing call

Note that selecting both a user and an outgoing call for the same call permission doesn’t mean the call permission applies only to that user. In fact, it means that the user can’t call that extension and that the extension can’t be called on the specific outgoing call. This in redundant and you will get the same result by not selecting the user.

Denying an incoming call coming from a specific extension from calling you

Call permissions on incoming calls are semantically different from the other scenarios since the extension that you add to the permission will match the extension of the caller (i.e. the caller number) and not the extension that the caller dialed (i.e. the callee number).

  • Add the extension in the extensions list.
  • In the Incoming calls tab, select the incoming call