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2020.18
  • Introduction
  • Getting Started
  • Installation & Upgrade Guide
  • Administrator’s Guide
    • XiVO Administration
    • XiVOcc Administration
      • System Configuration
      • Applications Configuration
        • CC Agent configuration
        • CC Manager
        • Recording
        • Recording on Gateway
        • Reporting
        • Web / Desktop Application
        • WebRTC configuration
      • Administration
    • Troubleshooting
  • IPBX Configuration Guide
  • Contact Center
  • Centralized User Management
  • User’s Guide
  • Devices
  • API and SDK
  • Contributing
  • Release Notes
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  • XiVOcc Applications Configuration
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XiVOcc Applications Configuration¶

This section covers specific configuration parameters for the different application of XiVO CC.

  • CC Agent configuration
    • Recording
    • Activity (Queue) control
    • Activity’s Failed Destination Configuration
    • On hold notification
    • Pause Cause and Status
    • Screen Popup
    • Run executable
    • Login or Pause management using function keys
    • Listened advertisement using function keys
  • CC Manager
    • Access authorizations in CCManager
    • Warn agent when spied
  • Recording
    • Recording Configuration
    • Recording Features
  • Recording on Gateway
    • Activate Recording on Gateway
    • Activate Recording on XiVO PBX
    • Recording On Gateway Features
  • Reporting
    • Totem Panels
  • Web / Desktop Application
    • Common features
    • Desktop Assistant Specific Features
  • WebRTC configuration
    • Signed SSL/TLS certificate for WebRTC
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