User’s Guide

End user help and documentation.

• UC Assistant
  • Login
  • Search
  • Forwarding Calls and DND
  • Call history
  • Favorites
  • Personal contacts
  • Phone integration
  • On hold notifications
  • Conferences
  • Instant Messaging
  • External directory
  • Logout
• CC Agent
  • Login
  • Statistics
  • Activities
  • Search
  • Agent list
  • Call tracking & control
  • Agent Call history
  • Customer Call History
  • Customer Call Context
  • Callbacks
  • External directory
• Desktop Applications
  • Installation
  • Configuration
  • Specific Features
• Switchboard
  • Login
  • Answer an incoming call
  • Hangup a Call
  • Handle Current Call
  • Retrieving a call on hold
  • Keyboard Navigation
  • Chat
  • Common features with CC Agent
• WebRTC Environment
  • Requirements
  • WebRTC integration
  • Limitations
  • Additional chrome WebRTC-specific options