Recording

XiVO CC includes a call recording feature: recording is done on XiVO PBX and recorded files are sent to the XiVO CC Recording server. Then it’s possible to search for recordings and download recorded files from Recording server.

Recording

For configuring this feature, see Recording configuration.

Description

Recording feature allows to keep the conversation between caller and callee and stores them on dedicated recording server. All the files are then available for download only for predefined granted users. Recording is done on XiVO PBX and sent to Recording server. If recorded file can’t be synchronized on XiVO CC Recording Server, files might be found on XiVO PBX in

ls -al /var/spool/xivocc-recording/failed

These files will be automatically resynchronized from XiVO PBX to XiVO CC Recording server each night.

You can then search:

  1. by caller, callee, agent number etc.
  2. or by callid
  3. and then download the recording
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On Recording server, one can monitor the space used by the audio files stored in Contrôle d'enregistrement menu.

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Recording filtering

For configuring this feature, see Recording filtering configuration.

Description

Recording server allows to prevent some numbers not to be recorded.

You can deactivate recording either

  • for specific called numbers (called Incalls or called Queues or called Users),
  • or, on outgoing calls, for calling Users internal numbers

Note

This feature is designed to activate recording globally (e.g. for every Queues) and then deactivate it for some Queues (e.g. for queue 1001)

To do so, navigate to : http://192.168.0.2:9400/recording_control and in page Contrôle d'enregistrement you can add or remove the number to disable recording on this number.

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Limitations

  • Recording can only be disabled for specific Incalls, Queues, Users and External called numbers.
  • Recording can’t be disabled for one Agent.
  • Recording can only be disabled by the object number (to disable recording for one queue it must have a number).

Gateway recording

For configuring this gateway, see Gateway recording configuration.

Description

This gateway offload the duty of recording file from XiVO PBX (as it can be costly due to R/W process) and will synchronize files directly with Recording server. It replaces completely the xivo-recording package.