Users

• User Import, Export and Update

Users Configuration.

User lines

Lines can be configured from the Lines tab when creating a user. Users with line Unique Account, Phone or WebRTC can easily edit their line type from the same menu.

Users with line type Custom cannot change line type. In that case, the line should be deleted and created again with a new line type.

Simultaneous Calls Limit

Overview

The simultcalls parameter controls the maximum number of concurrent calls a user can handle. When this limit is reached, additional incoming calls will be sent to the busy no answer scenario instead of ringing the user’s device.

What Counts Toward the Limit

The simultcalls counter tracks all active calls [1] involving the user, regardless of how the call was initiated or received:

• Calls [2] made by the user

• Calls towards the user either:

  • directly to the user (internally or via its incoming call (i.e. DID))

  • or coming via groups where the user is a member

  • or coming via queues where the user’s agent is logged in

  • or coming via boss-secretary filter calls

Behavior

Given:

• User U1 has simultcalls = 1

• G1 is a group which U1 is a member of

• G2 is a group which U1 is a member of and which has the Call a member already in line activated

• Q1 is a queue which U1’s agent is a member of

• Q2 is a queue which U1’s agent is a member of and which has the Call a member already in line activated

U1 Current Call State	New Call Towards U1	Result
U1 calls [2]	U2 calls U1 directly	Busy
U1 calls [2]	U2 calls group G1	U1 not called (InUse)
U1 calls [2]	U2 calls group G2	U1 not called
U1 calls [2]	U2 calls queue Q1	U1 agent not called (InUse)
U1 calls [2]	U2 calls queue Q2	U1 agent not called
U1 on call (via a group)	U2 calls U1 directly	Busy
U1 on call (via a queue)	U2 calls U1 directly	Busy
U1 on call (via Boss/secretary filter)	U2 calls U1 directly	Busy

Note

Even when the limit is reached, the user can still initiate new outgoing calls.

Note

The behavior can be reverted to pre-Quantum by editing /etc/xivo/asterisk/xivo_globals.conf file and setting XIVO_SIMULTCALLS_COUNT_ONLY_INCOMING = 1 and then reloading the dialplan. In this mode only direct incoming call to the user are counted in its simultcalls.

[1]

Ringing calls are counted in the active calls.

[2] (1,2,3,4,5,6)

Call emitted by the user to other users, groups, queues, external numbers, conferences, meeting rooms.

Limitation

• Group calls for Unique Account users: for unique account users with multiple ringing devices selected, when a call arrives through a group, each ringing device is counted separately in the simultcalls counter during the ringing phase.

  Example: UA user U1 selected 2 ringing devices (WebApp and Desktop phone).

  • When a new call arrives to U1 via a group

  • During ringing, the simultcalls counter reaches 2 (2 ringing devices) - the call is ringing on WebApp and Desktop phone

  • Once U1 answers, it drops to 1

  Note therefore that, if U1 had a simultcalls of 2 and were to be called during this call group rung, the new call would be refused (as the limit would be reached). Once U1 would have answered this group call, a new call could be presented to U1.

Function keys

Function keys can be configured to customize the user’s phone keys. Key types are pre-defined and can be browsed through the Type drop-down list. The Supervision field allows the key to be supervised. A supervised key will light up when enabled. In most cases, a user cannot add multiple times exactly the same function key (example : two user function keys pointing to the same user). Adding the same function key multiple times can lead to undefined behavior and generally will delete one of the two function keys.

For User keys, start to key in the user name in destination, XiVO will try to complete with the corresponding user.

If the forward unconditional function key is used with no destination the user will be prompted when the user presses the function key and the BLF will monitor ALL unconditional forward for this user.

Extensions

*3 (online call recording)

To enable online call recording, you must check the “Enable online call recording” box in the user form.

Users Services

When this option is activated, the user can press *3 during a conversation to start/stop online call recording. The recorded file will be available in the monitor directory of the Services ‣ IPBX ‣ Audio files menu.

*26 (call recording)

You can enable/disable the recording of all calls for a user in 2 different way:

1. By checking the “Call recording” box of the user form.

Users Services

2. By using the extension *26 from your phone (the “call recording” option must be activated in Services ‣ IPBX ‣ Extensions).

When this option is activated, all calls made to or made by the user will be recorded in the monitor directory of the Services ‣ IPBX ‣ Audio files menu.

*55 (echo test)

To test your microphone and speaker, you can call the echo test application. The application will echo everything what you speak.

1. Dial the *55 number from your phone or application.

2. You should hear “Hello World” followed by the “Echo” announcement.

3. After the announcement, you will hear everything what you say.

4. Press # or hangup to exit the echo test application.

Using this application you may also get the latency between you and the server running the echo test.