Generic API

Generic CTI Methods


Request a list of configuration objects, objectType can be :

  • queue
  • agent
  • queuemember

Triggers handlers QUEUELIST, AGENTLIST, QUEUEMEMBERLIST. Subscribes to configuration modification changes, handlers QUEUECONFIG, AGENTCONFIG, QUEUEMEMBER can also be called

Generic CTI Events


  • Cti.MessageType.ERROR

Is triggered whenever service answered abnormally to the request.


  • Cti.MessageType.LOGGEDON

Is triggered once a user is properly authenticated and logged in.