XiVO Solutions
2019.12
Introduction
Getting Started
Installation & Upgrade Guide
Administrator’s Guide
XiVO Administration
XiVOcc Administration
System Configuration
Applications Configuration
CC Agent configuration
CC Manager
Recording
Recording on Gateway
Reporting
Web / Desktop Application
WebRTC configuration
Administration
Troubleshooting
IPBX Configuration Guide
Contact Center
Centralized User Management
User’s Guide
Devices
API and SDK
Contributing
Release Notes
XiVO Solutions
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Administrator’s Guide
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XiVOcc Applications Configuration
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XiVOcc Applications Configuration
¶
This section covers specific configuration parameters for the different application of
XiVO CC
.
CC Agent configuration
Recording
Activity (Queue) control
Activity’s Failed Destination Configuration
On hold notification
Pause Cause and Status
Screen Popup
Run executable
Login and Pause management using function keys
CC Manager
Access authorizations in CCManager
Recording
Recording Configuration
Recording Features
Recording on Gateway
Activate Recording on Gateway
Activate Recording on XiVO PBX
Recording On Gateway Features
Reporting
Totem Panels
Web / Desktop Application
Common features
Desktop Assistant Specific Features
WebRTC configuration
Signed SSL/TLS certificate for WebRTC
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