On first launch the application will display the settings page and ask for the application address. Basically it should be the IP address of your XiVO CC/UC applications. If you don’t know it, you need to ask your system administrator or refer to Config file paragraph.


By clicking the ? menu you will open a popup that show you technical information about the application that can be used to report bugs.


Settings page is either accessible from top menu or by clicking directly on the wrench icon in topmost right bar.


Application Options

  • Launch at startup if enabled, the app starts automatically when you log in to your machine.
  • Close in tray if enabled, the app stays running in the notification area after app window is closed.

Global keyboard shortcut and Select2Call

This field allow you to define one shortcut in application to handle all basic actions that can be done for managing calls. With one combination keypress you should be able to:

  • Call the phone number contained in your clipboard (a.k.a Select2Call)
  • Answer a call if phone is ringing
  • Hangup if you are already on call


To be able to call someone, you must beforehand have copied in your clipboard a phone number from any source (web page, e-mail, text document…)
  • Linux: select phone number then trigger shortcut
  • Windows: select phone number, type Ctrl+C then trigger shortcut

Default Select2Call shortcut is Ctrl+Space for Windows and Linux, you can either change it or disable it by leaving the field blank.


You must be logged in for using global shortcut and automatic dialing to work.

Protocol and connection URL

In these two fields you need to specify the protocol and address to reach the XiVO CC application. The values depend on the Protocol used and the Application you want to reach. The table below list the possible value:

  Connection URL
Protocol Secure (recommended) Non Secure (should not be used)
Application UC Assistant XiVOCC_IP XiVOCC_IP:8070
CC Agent XiVOCC_IP/ccagent XiVOCC_IP:8070/ccagent

Note that XiVOCC_IP or XiVOCC_IP:8070 can be replaced by a FQDN if your administrator has set one and must not be prefixed by a protocol (e.g. https)

Handling callto: and tel: URLs

The Desktop Application can handle telephone number links that appear in web pages. The Desktop Application will automatically dial the number when you click on a link.

It is supported on both Windows and Linux Debian based distributions (with a desktop environment compatible with Freedesktop).

Config file

You can specify your UC assistant parameters by providing a xivoconfig.ini file or by editing the one that gets created automatically on first launch. This file must be located in the same folder as your UC assistant executable.

The xivoconfig.ini file template is as follows :

  • APP_PROTOCOL= HTTPS (by default) or HTTP (Defines if the connection is secured or not)
  • APP_DOMAIN= URL or IP:PORT (Defines the URL or ip used by the UC assistant)
  • APP_STARTUP= true or false (Defines if the UC assistant opens on operating system startup)
  • APP_CLOSE= true or false (Defines if the UC assistant will be minimized in the taskbar instead of closed)


On Windows, the application will check at startup for a new version of the application and offer to upgrade if one is available.


On Debian, the update relies on the package manager behavior. However you can check for any update by issuing the following commands:

sudo apt-get update
apt-cache policy xivo-desktop-assistant

Startup options

The Desktop Application can be started with following options:

  • --ignore-certificate-errors to disable certificate verification, this option is meant only for test purposes. You can use it with self-signed certificates.
  • -d to enable debug menu items


On Windows both options must be set to the shortcut xivo-desktop-assistant.exe pointing to application located in C:\Users\<USER>\AppData\Local\xivo\xivo-desktop-assistant.exe so that Target of shortcut looks like for example to: C:\Users\IEUser\AppData\Local\xivo\xivo-desktop-assistant.exe --ignore-certificate-errors -d

Custom user data directory

It is possible to set an environment variable named CUSTOM_USER_DATA where will be stored application configuration. This is usefull if you want for example two shortcuts with two distincts configuration (one for UC Assistant and one for CC Agent) on the same desktop application installed.

On Windows here an example of two shortcuts that set the environment variable (uc or cc) and launch the application. Following lines must be updated with your Windows user name and correct XiVO version and must be set in Target field of the shortcut).

UC assistant:

C:\Windows\System32\cmd.exe /V /C "SET CUSTOM_USER_DATA=C:/Users/IEUser/AppData/Local/xivo-desktop-assistant/uc&& START /D ^"C:\Users\IEUser\AppData\Local\xivo-desktop-assistant\app-2018.7.0^" xivo-desktop-assistant.exe"

CC ccagent:

C:\Windows\System32\cmd.exe /V /C "SET CUSTOM_USER_DATA=C:/Users/IEUser/AppData/Local/xivo-desktop-assistant/cc&& START /D ^"C:\Users\IEUser\AppData\Local\xivo-desktop-assistant\app-2018.7.0^" xivo-desktop-assistant.exe"


You can set Run mode to Minimized in shortcut General tab to avoid cmd.exe blinking at startup.

Known limitations

  • Click on links using protocol tel: on Windows may not work if any version of Skype / Lync is installed on the PC.

Troubleshoot Application

If you don’t succeed to reach login page of desired application (i.e. just give you the possibility to retry or to change parameters) and if you observe some errors about certificate in debug mode, you should

  • Check that you installed correctly the certificate under /etc/docker/nginx/ssl (Signed SSL/TLS certificate for WebRTC).
  • Take care if your move a *.cer to *.crt. You must concatenate a key file to your *.cer (cat certifcate.cer certificate.key > certificate.crt). Just rename it will not work
  • Check that XUC_HOST in /etc/docker/compose/custom.env is also configured with the same FQDN as in the certificate, not the IP address.