Installing XDS

Important

Before installing, make sure you understand the XDS Architecture and links between components.

The XDS architecture has the following components:

  • XiVO
  • Media Server (MDS) (one or more)

An XDS needs also:

  • a Reporting Server for the centralized call history,
  • a CTI Server for the UC features.

This page will guide you through:

  1. the configuration of the XiVO (see XiVO Configuration section)
  2. the installation and configuration of the MDS (see Media Server Configuration section)
  3. and the configuration of the CC (Reporting and CTI Server) (see XiVO CC Configuration section)

Requirements

Before starting you need to have 3 servers. Here’s a table summarizing what we are installing. Replace the IP by those you chose.

Server server1 server2 server3
Role XiVO Media Server Reporting/CTI Server
Name mds0 mds1 cc
IP Data 10.32.0.1 10.32.0.101 10.32.0.9
IP VoIP 10.32.5.1 10.32.5.101 10.32.5.9

XiVO Configuration

On server1:

AMI configuration

Note

Once a media server is defined in webi, Reporting Server will use the VoIP interface for AMI connection to all media servers and XiVO. Here we authorize it on XIVO.

If XiVO CC is installed, do the following steps before adding media server. Otherwise you can first define media servers and do these steps right after XiVO CC installation, but before starting it to prevent problems with fail2ban.

  1. Edit existing file /etc/asterisk/manager.d/02-xivocc.conf to add permission for Reporting Server:

    • permit to authorize the VoIP IP of the Reporting Server. E.g.:

      ...
      deny=0.0.0.0/0.0.0.0
      permit=10.32.5.9/255.255.255.255
      permit=10.32.0.9/255.255.255.255
      ...
      
  2. Apply the configuration:

    asterisk -rx 'manager reload'
    

Define Media Servers

Note

Here we define our Media Servers (MDS) names and VoIP IP address.

In XiVO webi,

  1. Go to Configuration -> Management -> Media Servers
  2. Add a line per Media Server (MDS) (below an example for mds1):
    1. Name: mdsX (e.g. mds1)
    2. Displayed Name: Media Server X (e.g. Media Server 1)
    3. IP VoIP: <VoIP IP of mdsX> (e.g. 10.32.5.101) - note: the VoIP streams between XiVO and mdsX will go through this IP

Once you define a media server, you will be able to create local SIP trunks that exist only there. The location can be set in tab General ‣ Media server in the SIP trunk configuration.

Define Media Servers for Provisionning

Note

Here we configure the Media Servers (MDS) for the phones.

In XiVO webi

  1. Go to Configuration -> Provisioning -> Template Line
  2. Create a template line per MDS (below the example for mds1):
    1. Unique name: <mdsX> (e.g. mds1) - note: it must be the same name as the one defined in section Define Media Servers
    2. Displayed Name: <Media Server X> (e.g. Media Server 1)
    3. Registrar Main: <VoIP IP of mdsX> (e.g. 10.32.5.101)
    4. Proxy Main: <VoIP IP of mdsX> (e.g. 10.32.5.101)

Media Servers connection to the XIVO database

Note

The MDS need to connect to the XiVO database.

In file /var/lib/postgresql/11/main/pg_hba.conf add an authorization per mds to connect to the db. Here you will probably want to use the Data IP of mdsX:

host      asterisk    all     10.32.4.201/32      md5

And reload the database configuration:

xivo-dcomp reload-db

Media Server Configuration

Requirements

On server2 install a Debian 9 with:

  • amd64 architecture,
  • en_US.UTF-8 locale,
  • ext4 filesystem
  • a hostname correctly set (files /etc/hosts and /etc/hostname must be coherent).

Before installing the MDS you have to have added:

Installation

Important

The MDS installer will ask you:

  • the XiVO Data IP Address
  • the Media Server you’re installing (taken from the Media Server you declared at step Define Media Servers)
  • the Media Server Data IP
  • the Reporting Server IP

To install the MDS, download the XiVO installation script:

wget http://mirror.xivo.solutions/mds_install.sh
chmod +x mds_install.sh

and run it:

Important

Use -a switch to chose the same version as your XiVO (mds0)

./mds_install.sh -a 2019.05-latest

When prompted:

  • give the IP of XiVO (mds0): <XiVO Data IP> (e.g. 10.32.0.2)
  • select the MDS you’re installing: <mdsX> (e.g. mds1)
  • enter the MDS Data IP: <mdsX Data IP> (e.g. 10.32.0.101)
  • and finally the Reporting Server Data IP: <reporting Data IP) (e.g. 10.32.0.5)

Configuration

To finalize the MDS configuration you have to:

  1. Create file /etc/asterisk/manager.d/02-xuc.conf to add permission for Xuc Server to connect with:

    • secret must be the same as the secret for xuc user on XiVO,

    • permit to authorize the VoIP IP of the Reporting Server

    • e.g.:

      cat > /etc/asterisk/manager.d/02-xuc.conf << EOF
      [xuc]
      secret = muq6IWgNU1Z
      deny=0.0.0.0/0.0.0.0
      permit=10.32.5.9/255.255.255.255
      read = system,call,log,verbose,command,agent,user,dtmf,originate,dialplan
      write = system,call,log,verbose,command,agent,user,dtmf,originate,dialplan
      writetimeout = 10000
      EOF
      
  2. Restart the services:

    xivo-service restart all
    

Outgoing Call Configuration

Create the Provider Trunk

Add on the XiVO the trunk towards your provider (it can be an ISDN or SIP trunk). When creating the trunk, select the Media Server on which it will be located.

Create Outgoing Call Rule

Note

This outgoing call rule will handle outgoing call from XDS to Provider.

In XiVO Webi:

  1. Go to Services -> IPBX -> Call Management -> Outgoing calls
  2. Create a route for XDS:
    1. Call pattern: X.
    2. Trunks: <your provider trunk>
    3. (after opening the advanced form) Caller ID: <main DID of the system>

XiVO CC Configuration

On server3:

Known Limitations

Agent states after XUC restart

Restarting XUC server with active calls in XDS environment will result in having some agents in incorrect state. Please see the note in restarting XUC server with active calls.