Configuration

This section covers specific configuration parameters for the different application of XiVO CC.

• Agent configuration
  • Recording
  • Callbacks
  • Queue control
  • Pause Cause and Status
  • Login and Pause management using function keys
• CC Manager
  • Access authorizations in CCManager
• Recording configuration
  • Configure recording
  • Recording filtering configuration
  • Recording file purge
  • Gateway recording configuration
• Reporting
  • Totem Panels
• Web / Desktop Assistant
  • Disabling WebRTC
• WebRTC configuration
  • Signed SSL/TLS certificate for WebRTC