Groups

Groups are used to be able to call a set or users.

Group name cannot be general reserved in asterisk configuration.

When calling a group, if nobody is online in the group, the call will be directed toward the “fail” no-answer scenario configured for this specific group.

Parallel call distribution (autofill)

By default, groups distribute waiting calls serially: even when several members are available, callers are connected one at a time, each waiting until the previous caller has been connected to a member.

Setting the asterisk autofill option on groups makes the distribution parallel: waiting callers are connected to available members simultaneously, until there is no member or no waiting caller left.

To enable it, edit the file /etc/docker/xivo/custom.env and add the following line:

GROUP_AUTOFILL=True

Then update the service to take the configuration into account:

xivo-dcomp up -d
asterisk -rx "core reload"

Note

This option applies to every group. Queues are not affected: their autofill value stays the one defined in the queue configuration.