Contact Center


In XiVO, the contact center is implemented to fulfill the following objectives :

  • Call routing

    Includes basic call distribution using call queues and skills-based routing

  • Agent and Supervisor workstation.

    Provides the ability to execute contact center actions such as: agent login, agent logout and to receive real time statistics regarding contact center status

  • Statistics reporting

    Provides contact center management reporting on contact center activities

  • Advanced functionalities

    Call recording

  • Screen Pop-up