Queue logs
Queue logs are events logged by Asterisk in the queue_log table of the asterisk database. Queue logs are used to generate XiVO call center statistics.
Queue log sample
Agent callback login
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-03 15:27:23.896208 | 1341343640.4 | NONE | Agent/3001 | AGENTCALLBACKLOGIN | 1002@pcm-dev | | | |
Agent callback logoff
Agent/3001 is logged in queues q1 and q2.
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-03 15:28:07.348244 | NONE | q2 | Agent/3001 | UNPAUSE | | | | |
2012-07-03 15:28:07.346320 | NONE | q1 | Agent/3001 | UNPAUSE | | | | |
2012-07-03 15:28:07.327425 | NONE | NONE | Agent/3001 | UNPAUSEALL | | | | |
2012-07-03 15:28:06.249357 | NONE | NONE | Agent/3001 | AGENTCALLBACKLOGOFF | 1002@pcm-dev | 43 | CommandLogoff | |
Call on a Queue with join empty conditions met
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:27:55.640421 | 1341401275.9 | q1 | NONE | JOINEMPTY | | | | |
Enter the queue and get answered by an agent
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:33:23.085718 | 1341401601.24 | q1 | Agent/3001 | CONNECT | 2 | 1341401601.27 | 1 | |
2012-07-04 07:33:21.165823 | 1341401601.24 | q1 | NONE | ENTERQUEUE | | 1000 | 1 | |
Agent or caller ends the call after 12 seconds
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:37:46.601754 | 1341401851.34 | q1 | Agent/3001 | COMPLETEAGENT | 2 | 12 | 1 | |
Call on a full queue
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:40:17.339945 | 1341402016.44 | q1 | NONE | FULL | | | | |
Call on a closed queue
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:48:03.455999 | 1341402482.49 | q1 | NONE | CLOSED | | | | |
Caller abandon before an answer
time | callid | queuename | agent | event | data1 | data2 | data3 | data4 | data5
----------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------
2012-07-04 07:49:52.939802 | 1341402586.51 | q1 | NONE | ABANDON | 1 | 1 | 6 | |