User’s Guide

End user help and documentation.

• UC Assistant
  • Login
  • Search
  • Forwarding Calls and DND
  • Call history
  • Favorites
  • Personal contacts
  • Phone integration
  • On hold notifications
  • Conferences
  • Instant Messaging
  • External directory
  • Logout
  • Meeting room
  • Using web and mobile applications together
• CC Agent
  • Login
  • Statistics
  • Activities
  • Search
  • Agent list
  • Call tracking & control
  • Agent Call history
  • Customer Call History
  • Customer Call Context
  • Callbacks
  • External directory
  • Meeting room
• Switchboard
  • Login
  • Answer an incoming call
  • Hangup a Call
  • Handle Current Call
  • Retrieving a call on hold
  • Keyboard Navigation
  • Chat
  • Common features with CC Agent
  • Meeting room
• WebRTC Environment
  • Requirements
  • WebRTC Features
  • Limitations
  • Additional chrome WebRTC-specific options
• Desktop Applications
  • Installation
  • Configuration
  • Specific Features
• Mobile Application
  • Environment and use cases
  • Download
  • First launch
  • First connection
  • Home page
  • Favorites
  • History
  • Mobile search
  • Incoming call
  • Outgoing call
  • Managing a call
  • Notifications
  • Call management
  • Configuration
  • Disconnecting / disabling application