Voicemail Configuration.

General Configuration

The global voicemail configuration is located under Services ‣ IPBX ‣ General Settings ‣ Voicemails.

Adding voicemails

There are 2 ways to add a voicemail:

Using Services ‣ IPBX ‣ IPBX settings ‣ Voicemails

New voicemails can be added using the + button.

Add voicemail from voicemails menu

Add voicemails from voicemail menu

Once your voicemail is configured, you have to edit the user configuration and search the voicemail previously created and then associate it to your user.

Search for a voicemail in the user's configuration

Search for a voicemail in the user’s configuration

Using the user’s configuration

The other way is to add the voicemail from user’s configuration in the ‘voicemail’ tab by

  1. Clicking the + button

  2. Filling the voicemail form

  3. Saving

Add a voicemail from the user's configuration

Add a voicemail from the user’s configuration


The user’s language must be set in the general tab

Disabling a voicemail

You can disable a user’s voicemail by un-checking the ‘Enable voicemail’ option on the Voicemail tab from user’s configuration.

Deactivate user's voicemail

Deactivate user’s voicemail

Deleting a voicemail

Delete voicemail is done on Services ‣ IBX ‣ IPBX settings ‣ Voicemails or from the user’s voicemail tab.


  • Deleting a voicemail is irreversible. It deletes all messages associated with that voicemail.

  • If the voicemail contains messages, the message waiting indication on the phone will not be deactivated until the next phone reboot.

Disable password checking

Unchecking the option Ask password allows you to skip password checking for the voicemail only when it is consulted from an internal context.

  • when calling the voicemail with *98

  • when calling the voicemail with *99<voicemail number>


If the the *99 extension is enabled and a user does not have a password on its voicemail, anyone from the same context will be able to listen to its messages, change its password and greeting messages.

However, the password will be asked when the voicemail is consulted through an incoming call. For instance, let’s consider the following incoming call:

Incoming call for voicemails

With such a configuration, when calling this incoming call from the outside, we will be asked for:

  • the voicemail number we want to consult

  • the voicemail password, even if the “Disable password checking option” is activated

And then, we will be granted access to the voicemail.

Take note that the second “context” field contains the context of the voicemail. Voicemails of other contexts will not be accessible through this incoming call.


For security reasons, such an incoming call should be avoided if a voicemail in the given context has no password.

E-mail notification

E-mail message can be configured to be sent to user of the voicemail :

  • configure mail server in Configuration ‣ Network ‣ Mail

  • set e-mail address of the user in configuration of his voicemail

Default message can be set in Services ‣ IBX ‣ General Settings ‣ Voicemails and it can be customized from tab E-mail in Services ‣ IBX ‣ IPBX settings ‣ Voicemails. Letters ; and \ must be preceded with backslash and , (comma) can be written only in the default message.

Advanced configuration

Remote xivo-confd

If xivo-confd is on a remote host, xivo-confd-client configuration will be required to be able to change the voicemail passwords using a phone.

This configuration should be done:

mkdir -p /etc/systemd/system/asterisk.service.d
cat >/etc/systemd/system/asterisk.service.d/remote-confd-voicemail.conf <<EOF
systemctl daemon-reload