See CC Manager features.
Warn agent when spied¶
By default when a supervisor spies on an agent - see Agents actions - the agent is only warned via its CC Agent Call control listen icon. You can change the behavior to warn the agent when spied swith a small beep and/or a function key lit on its deskphone.
To do this, set the
ENABLE_CHANSPY_BEEP environment variable to
true in the