Generic API

Generic CTI Methods

Cti.getList(objectType)

Request a list of configuration objects, objectType can be :

• queue
• agent
• queuemember

Triggers handlers QUEUELIST, AGENTLIST, QUEUEMEMBERLIST. Subscribes to configuration modification changes, handlers QUEUECONFIG, AGENTCONFIG, QUEUEMEMBER can also be called

Generic CTI Events

Error

• Cti.MessageType.ERROR

Is triggered whenever service answered abnormally to the request.

LoggedOn

• Cti.MessageType.LOGGEDON

Is triggered once a user is properly authenticated and logged in.

Link Status Update

• Cti.MessageType.LINKSTATUSUPDATE

Is triggered when connection to server is lost.