Generic API

Generic CTI Methods

Cti.getList(objectType)

Request a list of configuration objects, objectType can be :

  • queue
  • agent
  • queuemember

Triggers handlers QUEUELIST, AGENTLIST, QUEUEMEMBERLIST. Subscribes to configuration modification changes, handlers QUEUECONFIG, AGENTCONFIG, QUEUEMEMBER can also be called

Generic CTI Events

Error

  • Cti.MessageType.ERROR

Is triggered whenever service answered abnormally to the request.

LoggedOn

  • Cti.MessageType.LOGGEDON

Is triggered once a user is properly authenticated and logged in.