XiVO Solutions
2018.16
Introduction
Getting Started
Installation & Upgrade Guide
Administrator’s Guide
XiVO Administration
XiVOcc Administration
System Configuration
Applications Configuration
CC Agent configuration
CC Manager
Recording configuration
Reporting
Web / Desktop Application
WebRTC configuration
Administration
Troubleshooting
IPBX Configuration Guide
Contact Center
Centralized User Management
User’s Guide
Devices
API and SDK
Contributing
Release Notes
XiVO Solutions
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Administrator’s Guide
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XiVOcc Applications Configuration
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XiVOcc Applications Configuration
¶
This section covers specific configuration parameters for the different application of
XiVO CC
.
CC Agent configuration
Recording
Activity (Queue) control
On hold notification
Pause Cause and Status
Screen Popup
Login and Pause management using function keys
CC Manager
Access authorizations in CCManager
Recording configuration
Configure recording
Recording filtering configuration
Reporting
Totem Panels
Web / Desktop Application
Disabling WebRTC
WebRTC configuration
Signed SSL/TLS certificate for WebRTC
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