User’s Guide

End user help and documentation.

• UC Assistant
  • Login
  • Search
  • Forwarding Calls and DND
  • Favorites
  • Personal contacts
  • Phone integration
  • Conferences
  • WebRTC integration
  • Experimental video call feature
• CC Agent
  • Login
  • Statistics
  • Activities
  • User directory search
  • Agent list
  • Call tracking & control
  • Agent Call history
  • Customer Call History
  • Customer Call Context
  • Callbacks
• Desktop Applications
  • Installation
  • Configuration
  • Specific Features
• WebRTC Environment
  • Requirements
  • Limitations