XiVO Solutions
Introduction
Getting Started
Installation & Upgrade Guide
Administrator’s Guide
IPBX Configuration Guide
Contact Center
XiVO Edge
Meeting Rooms
PRO
IVR Editor
PRO
Mobile Application
PRO
User’s Guide
UC Assistant
CC Agent
Switchboard
WebRTC Environment
Desktop Applications
Mobile Application
Devices
API and SDK
Telemetry
Contributing
Release Notes
XiVO Solutions
User’s Guide
View page source
User’s Guide
End user help and documentation.
UC Assistant
Login
Search
Forwarding Calls and DND
Call history
Favorites
Personal contacts
Phone integration
On hold notifications
Conferences
Instant Messaging
External directory
Logout
Meeting room
Using web and mobile applications together
CC Agent
Login
Pause
Statistics
Activities
Search
Agent list
Call tracking & control
Agent Call history
Customer Call History
Customer Call Context
Callbacks
External directory
Meeting room
Switchboard
Login
Answer an incoming call
Hangup a Call
Handle Current Call
Retrieving a call on hold
Keyboard Navigation
Chat
Common features with CC Agent
Meeting room
WebRTC Environment
Requirements
WebRTC Features
Limitations
Additional chrome WebRTC-specific options
Desktop Applications
Installation
Update
Configuration
Specific Features
Mobile Application
Environment and use cases
Download
First launch
First connection
Home page
Favorites
History
Mobile search
Incoming call
Outgoing call
Managing a call
Notifications
Call management
Configuration
Disconnecting / disabling application