Features

Overview

  • Open video from UC Assistant, CC Agent, Switchboard

  • Call a user with video support

  • Invite another internal user in the conference you’re currently attending

  • Link to access meetingroom for external participant

  • Create a static meeting room (via XiVO PBX webi)

  • Create a personal meeting room from the assistant (UC Assistant only)

  • Join a meeting room via a phone

  • Join a meeting room via incoming call

  • Join a meeting room from an incoming call through an IVR to choose which MR to join

  • Get instant system notifications when being invited to a video conference

Limitations

  • Personal meeting room creation can only be done via the UC Assistant (it is not available for CC Agent or Switchboard)

  • There is no history of the video calls/conference (no history of video conference you joined nor video conference invitation you received/missed)

  • There must be at least one video participant for the meeting room to work. If only audio participants are in the conference they won’t be able to speak to each other.

  • Invite to conference / Start a video call:

    • these features currently works only if the chat is enabled

    • the invite to conference invitation has a timeout set to 15s which is not configurable

    • if PIN code is modified while you are already in one of your personal meeting room, you can’t invite other people until you leave then rejoin it

    • CC Agent / Switchboard related notes:

      • these features do not work for a “roaming agent”: i.e. an agent that is logged on another user’s line (it applies to CC Agent or Switchboard application)

      • when an agent is in a meetingroom, he still receives queue calls. He has to put himself on pause manually to prevent it.

Customization

Configure TURNS server to use port 443

By default the Meetingrooms is configured to provide its clients a TURN server configuration to be requested on port 3478. In some environement this port may not be accessible: in this case it may prevent the Meetingroom (audio and/or video) to work properly.

If - and only if - Edge was configured to expose TURNS on port 443 - see Expose TURNS server on port 443 - then Meetingrooms configuration can be changed to use it.

Important

Pre-requisite: configure Expose TURNS server on port 443 on Edge server.

  1. Edit the /etc/docker/meetingrooms/.env and change:

    • TURN_HOST by the TURN FQDN (same as TURN_FQDN env var in Edge configuration)

    • TURNS_PORT to 443

    • for example:

    #
# XiVO Edge vars
#
TURN_CREDENTIALS=4afe456ebdc0fe47ffb5f9a822b8404
TURN_HOST=edge-turn.mycorp.com # same as TURN_FQDN in Edge configuration
TURN_PORT=3478
TURNS_HOST=${TURN_HOST}
TURNS_PORT=443

  2. Relaunch the services:

    meetingrooms-dcomp up -d