XiVO Solutions Documentation (Orion Edition)

Important

What’s new in this version ?

• Users can answer/hangup calls with compatible headset

• Users can select their output/input audio device and a secondary ringing device

• Users can view the groups they belong to, and can activate/deactivate call handling from those groups

• Users can make a consulation call when in an audio conference

• CCAgent / POPC users can add contacts as favorites

• Duplicated search results from differents sources can be merged

Deprecations

• End of Support for LTS Izar (2022.05).

See Orion page for the complete list of New Features and Behavior Changes.

XiVO solutions is a suite of PBX applications based on several free existing components including Asterisk and our own developments. This powerful and scalable solution offers a set of features for corporate telephony and call centers to power their business.

You may also have a look at our development blog for technical news about the solution

• Introduction
  • XiVO History
  • GDPR
• Getting Started
• Installation & Upgrade Guide
  • XiVO Installation & Upgrade
  • XiVOcc Installation & Upgrade
  • XiVO Distributed System
• Administrator’s Guide
  • XiVO Administration
  • XiVOcc Administration
  • Troubleshooting
• IPBX Configuration Guide
  • Advanced Configuration
  • Boss Secretary Filter
  • Call Completion
  • Caller Number Normalization
  • Call Permissions
  • Call Logs
  • Conference Room
  • CTI Server
  • Customer info
  • Devices
  • Directories
  • Directed Pickup
  • Entities
  • Fax
  • Graphics
  • Groups
  • Group Pickup
  • Incall
  • Interconnections
  • Interactive Voice Response
  • Monitoring
  • Music on Hold
  • Outgoing Calls
  • Paging
  • Parking
  • Phonebook
  • Provisioning
  • Schedules
  • Sound Files
  • Switchboard
  • Unique Account
  • Users
  • User Labels
  • Voicemail
  • WebRTC
  • Web Services Access
• Contact Center
  • Agents
  • Queues
  • Contact Center Management
  • CC Agent Environment
  • Recording
  • Callbacks
  • Profile Management
  • Skills-Based Routing
  • XiVOcc Reporting
  • Queue statistics
• Addons PRO
  • XiVO PBX
  • XiVO UC
  • XiVO CC
  • XiVO Edge
  • Meeting Rooms
  • Mobile Application
• User’s Guide
  • UC Assistant
  • CC Agent
  • Switchboard
  • WebRTC Environment
  • Desktop Applications
  • Mobile Application
• Devices
• API and SDK
  • Unified Communication Framework
  • Third Party Integration
  • Third Party Login URL Integration
  • Recording server REST API
  • XiVO Configuration server API
  • XiVO REST API
  • Subroutine
  • Queue logs
  • API Security
• Telemetry
  • Usage Writer
  • Usage Collector
  • System Architecture and Data Flow
  • Data retention
• Contributing
  • Contributing to the Documentation
  • Debugging Asterisk
  • Debugging Daemons
  • Generate your own prompts
  • XiVO Guidelines
  • Debian packaging for XiVO
  • Profiling Python Programs
  • Style Guide
  • Translating XiVO
  • XiVO Package File Structure
  • CTI Server
  • Diagrams
  • Provisioning
  • Web Interface
  • Community Documentation
  • Experimental Features
  • Deprecated Features
• Release Notes
  • Orion
  • Orion Bugfixes Versions
  • Orion Intermediate Versions

Indices and tables

• Index

• Search Page