Generic API
Generic CTI Methods
Cti.getList(objectType)
Request a list of configuration objects, objectType can be :
queue
agent
queuemember
Triggers handlers QUEUELIST, AGENTLIST, QUEUEMEMBERLIST. Subscribes to configuration modification changes, handlers QUEUECONFIG, AGENTCONFIG, QUEUEMEMBER can also be called
Generic CTI Events
Error
Cti.MessageType.ERROR
Is triggered whenever service answered abnormally to the request.
LoggedOn
Cti.MessageType.LOGGEDON
Is triggered once a user is properly authenticated and logged in.
Link Status Update
Cti.MessageType.LINKSTATUSUPDATE
Is triggered when connection to server is lost.