XiVO General Settings

XiVO offers the possibility to configure the general settings via the Configuration ‣ Management ‣ General page.

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Configure XiVO General Settings

Live reload configuration permit to reload its configuration on command received from WEBI (this option is enabled by default).

If you deactivate Live reload, apart from commands to xivo-ctid service, no config update command will be sent to udpate the services configuration. You must then reload the configuration accordingly.

The table below lists the parameters that will need a manual reload:

Services –> IPBX –> IPBX Settings
Menu Section Parameter Reload command
Users General On-Hold Music, Caller ID sip reload
Lines all sip reload dialplan reload
Services Enable supervision dialplan reload
Voicemail all voicemail reload sip reload
Func Keys Type Customized with Supervision activated dialplan reload + phone reboot
Groups General
  • Name, Ring strategy,
  • User reachability timeout,
  • Time before retrying a call to a user,
  • Call a member already in line,
  • On-Hold Music
queue reload all
Number dialplan reload
Users all queue reload members
Application N.A. N.A.
Call permissions N.A. N.A.
No answer N.A. N.A.
Schedules N.A. N.A.
Voicemails all all voicemail reload
Conference rooms General Number, PIN code, Organizer PIN code dialplan reload
Services –> IPBX –> Call management
Menu Section Parameter Reload command
Incoming calls all N.A. N.A.
Outgoing calls Exten all dialplan reload
Call permissions all N.A. N.A.
Call filters all N.A. N.A.
Call pickups Interceptors all sip reload
Intercepted all sip reload
Schedule all N.A. N.A.
Services –> Call center –> Call management
Menu Section Parameter Reload command
Agents all all queue reload all
Queues General Name, Ring strategy, On-Hold Music queue reload all
Number dialplan reload
Announces all queue reload all
Members all queue reload members
Application N.A. N.A.
No answer N.A. N.A.
Advanced all queue reload all
Schedules N.A. N.A.
Diversions N.A. N.A.
Qualifications N.A. N.A.
Agents all all queue reload all
Queues penalties all all queue reload all
Skills all all queue reload all
Skill rules all all queue reload all
Qualifications all N.A. N.A.