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2018.05
  • Introduction
  • Getting Started
  • Installation & Upgrade Guide
  • Administrator’s Guide
    • XiVO Administration
    • XiVOcc Administration
      • System Configuration
      • Applications Configuration
        • CC Agent configuration
        • CC Manager
        • Recording configuration
        • Reporting
        • Web / Desktop Application
        • WebRTC configuration
      • Administration
    • Troubleshooting
  • IPBX Configuration Guide
  • Contact Center
  • Centralized User Management
  • User’s Guide
  • Devices
  • API and SDK
  • Contributing
  • Release Notes
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  • XiVOcc Applications Configuration
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XiVOcc Applications Configuration¶

This section covers specific configuration parameters for the different application of XiVO CC.

  • CC Agent configuration
    • Recording
    • Activity (Queue) control
    • Pause Cause and Status
    • Screen Popup
    • Login and Pause management using function keys
  • CC Manager
    • Access authorizations in CCManager
  • Recording configuration
    • Configure recording
    • Recording filtering configuration
    • Gateway recording configuration
  • Reporting
    • Totem Panels
  • Web / Desktop Application
    • Disabling WebRTC
  • WebRTC configuration
    • Signed SSL/TLS certificate for WebRTC
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