CTI API

This framework is mainly provided by the xuc server to handle CTI integration. It provides

• Javascript API

• Rest Web services

• Sample application

• Real Time Statistics

• Third party application integration

• Web Socket API
  • Developers Guide
    • Integration Principles
    • Sample Application
    • Throttling
    • Debugging
  • Generic API
    • Generic CTI Methods
    • Generic CTI Events
  • User API
    • Login and Authentication
    • Contacts And Favorites
    • User Methods
    • User Events
  • Phone API
    • Phone Methods
    • Phone Events
    • Phone Status Update
    • Phone Hint Status Methods
    • Phone Hint Status Events
    • Voice Mail Status Events
  • Agent API
    • Login and Authentication
    • Security considerations
    • Agent Methods
    • Agent Events
    • Callback Methods
    • Callback Events
  • Group API
    • Groups Events
    • Groups Methods
    • MembershipStatus
  • Queue API
    • Queue Methods
    • Queue Events
    • Membership Methods
    • Membership Events
  • History API
    • History Methods
    • History Events
  • Conferences API
    • Conference Methods
    • Conference Events
  • CHAT API
    • Chat Methods
    • FlashText Events
  • WebRTC API
    • webRTC Events
    • webRTC Methods
    • Sip Configuration
    • webRTC Events
    • webRTC Events
    • webRTC debugging
• Rest API
  • Type of users
    • CTI users
    • Web service users
  • Permissions and ACLs
    • ACLs of CTI users
  • User basic authentication
    • CTI user authentication
    • Web service user authentication
    • JWT token
  • Single sign-in (SSO authentication)
    • Authentication with Kerberos
    • Authentication with CAS
    • Authentication with OpenID Connect (OIDC)
    • Check and renew JWT token
  • Personal contacts
    • Error management
    • Error codes
    • List all personal contacts
    • Retrieve a specific personal contact
    • Create a personal contact
    • Update a personal contact
    • Delete a personal contact
    • Delete all personal contacts
    • Export personal contacts
    • Import personal contacts
  • Call qualifications
    • Error management
    • Error codes
    • Get call qualifications for a queue
    • Create call qualifications
    • Export call qualifications
  • Mobile application
    • Error management
    • Error codes
    • Set push registration token
    • Set Android push registration token
    • Set iOS push registration token
  • Dial
    • Error management
    • Error codes
    • Dial a number
    • Dial a user
    • Dial from queue
    • Dial to queue
  • Do not disturb status and forwarding
    • Error management
    • Error codes
    • Set do not disturb status
    • Unconditional forwarding
    • No answer forwarding
    • Busy forwarding
  • User call history
    • Error management
    • Error codes
    • User call history
    • User call history by days
  • Agent callbacks and tickets
    • Error management
    • Error codes
    • Import callback requests
    • Export callback tickets
  • Deprecated APIs
    • Connection
    • DND
    • Dial
    • DialByUsername
    • DialFromQueue
    • Forward
    • Handshake
    • Agent
    • User Call History by size
    • User Call History by days
  • Export events
    • Phone Event Notification
• Real Time Statistics
  • Exposed by xuc
    • Queue statistics
    • Real time calculated Queue statistic
    • Additional Thresholds
  • Configuration
    • Other queue statistics
    • Calculated Agent statistics
• Third Party Integration
  • Workflow
  • Configuration
  • Web Service API
  • Completion
  • Third Party Login URL Integration
    • Configuration