.. _unique_account: ************** Unique Account ************** The *Unique Account* feature is a new feature introduced in Freya (2020.18) LTS version. This feature enables a user to manage, with the same phone number, its Deskphone or UC Assistant (using WebRTC) or even Mobile App. Description =========== .. important:: Prerequisites: * have the :ref:`webrtc_requirements` configured * and to use UA user on MDS follow the :ref:`xds_webrtc-configuration` section A *Unique Account* user can manage where to receive call though call management - check the :ref:`unique_account_features` section. To configure a *Unique Account* user a XiVO Administrator must follow the :ref:`unique_account_conf` section. See also the :ref:`unique_account_usersguide` for more details. .. _unique_account_usersguide: User's guide ============ Connection to UC Assistant -------------------------- A *Unique Account* user can connect to the UC Assistant. When connected, the user will be connected as a WebRTC user. #. Go to https://xivocc/ucassistant #. Login with CTI credentials of UA user #. The user is logged in with its WebRTC account #. Then: * All calls towards your user's extension will be sent to your UC Assistant * You can also place internal our outgoing calls with your UC Assistant .. note:: When connecting for the first time, the user will be using its WebRTC account. He can then chose the device he wants to use using the :ref:`unique_account_device_selection` menu. .. _unique_account_device_selection: Device selection ---------------- .. figure:: images/ua_toggle_menu.png :scale: 85% The user can see which device he's using in the menu ``Call Management`` shown just above. In this menu he can chose which devices he want to receive calls. That means the calls received will be on the selected devices. If you are only using the deskphone you can control it with the UC Assistant. .. note:: If you have a mobile app paired for the user you will see it in the devices selection. .. figure:: images/ua_toggle_menu_with_mobile.png :scale: 85% .. note:: The Device Selection is saved for a user. Device selection from deskphone ------------------------------- Deskphone can be added / removed from the selected devices by dialing the ``*987`` extension Call history ------------ Once you are connected to UC assistant you are able to see mixed history of your deskphone and your calls made through webrtc. .. note:: If someone is making a call with deskphone while you are connected to UC assistant, the call will be also displayed in call history. .. _unique_account_features: Features ======== Given a user Alice configured as a *Unique Account* user with an internal phone number. Given Alice's account is provisionned on a deskphone. Use UC Assistant ---------------- If Alice **logs in** UC Assistant, then: * Alice can use her UC Assistant * Alice can call people from her UC Assistant * When someone calls Alice (through its internal extension or DID number if she has one), her UC Assistant rings Use Deskphone ------------- If Alice *switches device* from the ``Call Management`` menu, nd chose the *Deskphone* then: * Alice can call people from her Deskphone * When someone calls Alice (through its internal extension or DID number if she has one), her Deskphone rings. Use Mobile App -------------- If Alice has a mobile app configured see :ref:`mobile_application_users_guide` and *switches device* from the ``Call Management`` menu, nd chose the *MobileApp* then: * Alice can use her UC Assistant * Alice can call people from her UC Assistant * When someone calls Alice (through its internal extension or DID number if she has one), her Mobile App rings. Use Multiple devices -------------------- If Alice wants to receive calls on several devices she can set multiples devices see :ref:`unique_account_device_selection` * Alice can call people (from her Deskphone or UC assistant depending on the scenario) * When someone calls Alice (through its internal extension or DID number if she has one), her selected devices rings. .. note:: For details on configuring devices and call management scenarios, refer to the relevant sections linked above. Fallback -------- If Alice is unable to initialize the WebRTC stack in the UC Assistant, a popup notification will appear offering her the option to receive calls on her Deskphone instead. Presence -------- Alice's presence is seen by her colleague whether she uses her deskphone or UC Assistant: * When Alice is logged out of UC Assistant then * presence shown to other users is the status of the Deskphone * When Alice is logged in the UC Assistant then * presence shown to other users is the status of the device Alice selected * status of the WebRTC line takes precedence over the Deskphone status * unless Alice emits a call with its Deskphone while logged in (then status will be In Use) History ------- When Alice is logged into the UC Assistant, she can view the complete call history for all calls made or received through her deskphone, UC Assistant, and Mobile App. Voicemail --------- Alice can check its voicemail with its Deskphone and UC Assistant. No Answer and Forwarding ------------------------ For a *Unique Account* user, the forwarding rules are applied to the device the user is using. For example if the user is connected to the UC Assistant using its WebRTC line, and if he doesn't answer a call, the non answer rule is directly applied without making the deskphone ring. Limitations ----------- * To receive calls on the Mobile App, you must have an Edge server configured. For more information, see :ref:`xivo_edge` * Specific limitation for the users simultaneous count for group calls - see :ref:`users_simultaneous_calls_limitations` Not supported features ---------------------- These XiVO features **don't work** with a *Unique Account* user: * **Paging**: a *Unique Account* user cannot be part of a paging * **Contact Center** * CC Agent: a *Unique Account* user cannot be an agent. * **Switchboard**: a *Unique Account* user can't be used for a Switchboard agent. .. _unique_account_conf: Configuration ============= To enable the *Unique Account* feature for a user: #. Create a user #. Go to the *Lines* tab and select the **Unique Account** line type #. Save the form .. figure:: ua_line_type.png The *Unique Account* feature is activated for this user. .. note:: You can also create users via :ref:`user_import`.