Officially Supported Devices

The officially supported devices will be supported across upgrades and phone features are guaranteed to be supported on the latest version.

SIP Phones

Supported phones for UC Assistant and CC Agent

Manufacturer

Current plugin version

Answer

Hangup

Hold

Conference

Attended transfer

Direct transfer

Snom 7XX

Snom 10.1.46.46

OK

OK

OK

OK

OK

OK

Yealink T4XG, T4XP, T4XS, T5X

Yealink V85.1.1

OK

OK

OK

NO

OK

OK

  • NO - Not available

For other type of phone sets, you will not be able to use all the call features from the UC Assistant or the CCAgent.

Snom

710

715

720

D725

D745

760

D765

Provisioning

Y

Y

Y

Y

Y

Y

Y

H-A

Y

Y

Y

Y

Y

Y

Y

Directory XIVO

SK

SK

HK

HK

HK

HK

HK

Funckeys

5

5

18

18

32

16

16

Supported programmable keys

User with supervision function

Y

Y

Y

Y

Y

Y

Y

Group

Y

Y

Y

Y

Y

Y

Y

Queue

Y

Y

Y

Y

Y

Y

Y

Conference Room with supervision function

Y

Y

Y

Y

Y

Y

Y

General Functions

Online call recording

N

N

N

N

N

N

N

Phone status

Y

Y

Y

Y

Y

Y

Y

Sound recording

Y

Y

Y

Y

Y

Y

Y

Call recording

Y

Y

Y

Y

Y

Y

Y

Incoming call filtering

Y

Y

Y

Y

Y

Y

Y

Do not disturb

SK

SK

HK

HK

HK

HK

HK

Group interception

Y

Y

Y

Y

Y

Y

Y

Listen to online calls

Y

Y

Y

Y

Y

Y

Y

Directory access

Y

Y

Y

Y

Y

Y

Y

Filtering Boss - Secretary

Y

Y

Y

Y

Y

Y

Y

Transfers Functions

Blind transfer

SK

SK

HK

HK

HK

HK

HK

Indirect transfer

SK

SK

HK

HK

HK

HK

HK

Forwards Functions

Disable all forwarding

Y

Y

Y

Y

Y

Y

Y

Enable/Disable forwarding on no answer

Y

Y

Y

Y

Y

Y

Y

Enable/Disable forwarding on busy

Y

Y

Y

Y

Y

Y

Y

Enable/Disable forwarding unconditional

Y

Y

Y

Y

Y

Y

Y

Voicemail Functions

Enable voicemail with supervision function

Y

Y

Y

Y

Y

Y

Y

Reach the voicemail

HK

HK

HK

HK

HK

HK

HK

Delete messages from voicemail

Y

Y

Y

Y

Y

Y

Y

Agent Functions

Connect/Disconnect a static agent

Y

Y

Y

Y

Y

Y

Y

Connect a static agent

Y

Y

Y

Y

Y

Y

Y

Disconnect a static agent

Y

Y

Y

Y

Y

Y

Y

Parking Functions

Parking

N

N

N

N

N

N

N

Parking position

N

N

N

N

N

N

N

Paging Functions

Paging

Y

Y

Y

Y

Y

Y

Y

Supported expansion modules:

  • Snom® Vision (for Snom® 7xx series and Snom® 8xx series)

  • Snom® D7 (for Snom® 7xx series)

Note

For some models, function keys are shared with line keys

There’s the following known limitations/issues with the provisioning of Snom phones in XiVO:

  • If you are using Snom phones with HA, you should not assign multiple lines to the same device.

  • The Snom D745 has limited space for function key labels: long labels might be split in a suboptimal way.

  • When using a D7 expansion module, the function key label will not be shown on the first reboot or resynchronization. You’ll need to reboot or resynchronize the phone a second time for the label to be shown properly.

  • After a factory reset of a phone, if no language and timezone are set for the “default config device” in XiVO ‣ Configuration ‣ Provisioning ‣ Template device, you will be forced to select a default language and timezone on the phone UI.

Headsets

Here are headsets validated to work on XiVO to be able to answer calls with the headset buttons and to have the presence of the headset in the UC Assistant and CC Agent. This list is not exhaustive, other headsets might work as well but they haven’t been tested yet. You can still try yourself thanks to https://check-headset.xivo.solutions/ website.

Tested Compatibility Matrix

Brand

Headset model

Firmware tested

Ref Dongle

Firmware Dongle tested

Poly/Plantronics

Voyageur Focus 2 Series

0.0.6504.5059

BT700

0.0.1023.4620

Jabra

Evolve2 55

1.2.13

Jabra Link 390

1.4.2

Yealink

BH70

13.432.0.5

BT51

32.430.0.10

Yealink

WH62

104.435.0.50

N/A

N/A

Warning

PolyStudio can create issue with the Poly headsets, you can’t use the headset buttons and the headset will not work properly with assistant if you keep it installed on the PC.

Legacy Plantronics Support

Important

Only available for Freya LTS and Orion LTS releases. For later releases, you should use webhid compatible headsets as described in the previous section.

These headphones can work with our plantronics device action service, which allows you to answer, hangup or unhold calls with their associated button.

Tested

Plantronics Voyager Focus UC (B825)

Y

Plantronics Blackwire C5220

Y