Officially Supported Devices¶
The officially supported devices will be supported across upgrades and phone features are guaranteed to be supported on the latest version.
Supported phones for UC Assistant and CC Agent¶
Manufacturer | Current plugin version | Answer | Hangup | Hold | Conference | Attended transfer | Direct transfer |
---|---|---|---|---|---|---|---|
Snom 7XX | Snom 10.1.46.46 | OK | OK | OK | OK | OK | OK |
Yealink T4XG, T4XP, T4XS, T5X | Yealink V85.1.1 | OK | OK | OK | NO | OK | OK |
- NO - Not available
For other type of phone sets, you will not be able to use all the call features from the UC Assistant or the CCAgent.
Plantronics¶
Important
Only available for Freya LTS and above
These headphones can work with our plantronics device action service, which allows you to answer, hangup or unhold calls with their associated button.
Tested | |
---|---|
Plantronics Voyager Focus UC (B825) | Y |
Plantronics Blackwire C5220 | Y |
Snom¶
710 | 715 | 720 | D725 | D745 | 760 | D765 | |
---|---|---|---|---|---|---|---|
Provisioning | Y | Y | Y | Y | Y | Y | Y |
H-A | Y | Y | Y | Y | Y | Y | Y |
Directory XIVO | SK | SK | HK | HK | HK | HK | HK |
Funckeys | 5 | 5 | 18 | 18 | 32 | 16 | 16 |
Supported programmable keys | |||||||
User with supervision function | Y | Y | Y | Y | Y | Y | Y |
Group | Y | Y | Y | Y | Y | Y | Y |
Queue | Y | Y | Y | Y | Y | Y | Y |
Conference Room with supervision function | Y | Y | Y | Y | Y | Y | Y |
General Functions | |||||||
Online call recording | N | N | N | N | N | N | N |
Phone status | Y | Y | Y | Y | Y | Y | Y |
Sound recording | Y | Y | Y | Y | Y | Y | Y |
Call recording | Y | Y | Y | Y | Y | Y | Y |
Incoming call filtering | Y | Y | Y | Y | Y | Y | Y |
Do not disturb | SK | SK | HK | HK | HK | HK | HK |
Group interception | Y | Y | Y | Y | Y | Y | Y |
Listen to online calls | Y | Y | Y | Y | Y | Y | Y |
Directory access | Y | Y | Y | Y | Y | Y | Y |
Filtering Boss - Secretary | Y | Y | Y | Y | Y | Y | Y |
Transfers Functions | |||||||
Blind transfer | SK | SK | HK | HK | HK | HK | HK |
Indirect transfer | SK | SK | HK | HK | HK | HK | HK |
Forwards Functions | |||||||
Disable all forwarding | Y | Y | Y | Y | Y | Y | Y |
Enable/Disable forwarding on no answer | Y | Y | Y | Y | Y | Y | Y |
Enable/Disable forwarding on busy | Y | Y | Y | Y | Y | Y | Y |
Enable/Disable forwarding unconditional | Y | Y | Y | Y | Y | Y | Y |
Voicemail Functions | |||||||
Enable voicemail with supervision function | Y | Y | Y | Y | Y | Y | Y |
Reach the voicemail | HK | HK | HK | HK | HK | HK | HK |
Delete messages from voicemail | Y | Y | Y | Y | Y | Y | Y |
Agent Functions | |||||||
Connect/Disconnect a static agent | Y | Y | Y | Y | Y | Y | Y |
Connect a static agent | Y | Y | Y | Y | Y | Y | Y |
Disconnect a static agent | Y | Y | Y | Y | Y | Y | Y |
Parking Functions | |||||||
Parking | N | N | N | N | N | N | N |
Parking position | N | N | N | N | N | N | N |
Paging Functions | |||||||
Paging | Y | Y | Y | Y | Y | Y | Y |
Supported expansion modules:
- Snom® Vision (for Snom® 7xx series and Snom® 8xx series)
- Snom® D7 (for Snom® 7xx series)
Note
For some models, function keys are shared with line keys
There’s the following known limitations/issues with the provisioning of Snom phones in XiVO:
- If you are using Snom phones with HA, you should not assign multiple lines to the same device.
- The Snom D745 has limited space for function key labels: long labels might be split in a suboptimal way.
- When using a D7 expansion module, the function key label will not be shown on the first reboot or resynchronization. You’ll need to reboot or resynchronize the phone a second time for the label to be shown properly.
- After a factory reset of a phone, if no language and timezone are set for the “default config device” in , you will be forced to select a default language and timezone on the phone UI.
Yealink T1X-T2X-T3X¶
T19P E2 | T21P E2 | T23G | |
---|---|---|---|
Provisioning | Y | Y | Y |
H-A | Y | Y | Y |
Directory XIVO | Y | Y | NYT |
Funckeys | 0 | 2 | 3 |
DTMF | NYT | NYT | Y |
Intercom | NYT | NYT | NYT |
LLDP | NYT | NYT | NYT |
Language set from XiVO | NYT | NYT | Y |
Time zone set from XiVO | NYT | NYT | Y |
Supported programmable keys | |||
User with supervision function | N | Y | Y |
Group | N | Y | NYT |
Queue | N | Y | NYT |
Conference | NYT | NYT | SK |
Conference Room with supervision function | N | Y | NYT |
General Functions | |||
Online call recording | N | N | NYT |
Phone status | N | Y | NYT |
Sound recording | N | Y | NYT |
Call recording | N | Y | NYT |
Incoming call filtering | N | Y | NYT |
Do not disturb | N | SK | N |
Group interception | N | Y | NYT |
Listen to online calls | N | Y | NYT |
Directory access | N | Y | NYT |
Filtering Boss - Secretary | N | Y | NYT |
Transfers Functions | |||
Blind transfer | SK | HK | HK |
Indirect transfer | SK | HK | HK |
Forwards Functions | |||
Disable all forwarding | N | Y | NYT |
Enable/Disable forwarding on no answer | N | Y | NYT |
Enable/Disable forwarding on busy | N | Y | NYT |
Enable/Disable forwarding unconditional | N | Y | NYT |
Voicemail Functions | |||
Enable voicemail with supervision function | N | Y | Y |
Reach the voicemail | N | HK | HK |
Delete messages from voicemail | N | Y | Y |
Agent Functions | |||
Connect/Disconnect a static agent | N | Y | NYT |
Connect a static agent | N | Y | NYT |
Disconnect a static agent | N | Y | NYT |
Parking Functions | |||
Parking | N | Y | NYT |
Parking position | N | Y | NYT |
Paging Functions | |||
Paging | N | Y | NYT |
Yealink T4X - T5X - W52P¶
T40G | T41S | T42S | T46S | T48S | W52P | |
---|---|---|---|---|---|---|
Provisioning | Y | NYT | Y | Y | Y | Y |
H-A | Y | NYT | Y | NYT | Y | Y |
Directory XIVO | Y | NYT | Y | NYT | Y | Y |
Funckeys | 3 | 15 | 15 | 27 | 29 | 0 |
DTMF | NYT | NYT | Y | Y | Y | NYT |
Intercom | NYT | NYT | Y | NYT | Y | NYT |
LLDP | NYT | NYT | Y | NYT | Y | NYT |
Language set from XiVO | NYT | NYT | Y | Y | Y | NYT |
Time zone set from XiVO | NYT | NYT | Y | Y | Y | NYT |
User with supervision function | Y | NYT | Y | Y | Y | N |
Group | Y | NYT | NYT | NYT | NYT | N |
Queue | Y | NYT | NYT | NYT | NYT | N |
Conference | NYT | NYT | SK | SK | SK | NYT |
Conference Room with supervision function | Y | NYT | Y | NYT | Y | N |
General Functions | ||||||
Online call recording | N | NYT | NYT | NYT | NYT | N |
Phone status | Y | NYT | NYT | NYT | NYT | N |
Sound recording | Y | NYT | NYT | NYT | NYT | N |
Call recording | Y | NYT | NYT | NYT | NYT | N |
Incoming call filtering | Y | NYT | NYT | NYT | NYT | N |
Do not disturb | SK | NYT | NYT | N | NYT | N |
Group interception | Y | NYT | NYT | NYT | NYT | N |
Listen to online calls | Y | NYT | NYT | NYT | NYT | N |
Directory access | Y | NYT | NYT | NYT | NYT | N |
Filtering Boss - Secretary | Y | NYT | NYT | NYT | NYT | N |
Transfers Functions | ||||||
Blind transfer | SK | NYT | SK | HK | HK | SK |
Indirect transfer | SK | NYT | SK | HK | HK | SK |
Forwards Functions | ||||||
Disable all forwarding | Y | NYT | NYT | NYT | NYT | N |
Enable/Disable forwarding on no answer | Y | NYT | NYT | NYT | NYT | N |
Enable/Disable forwarding on busy | Y | NYT | NYT | NYT | NYT | N |
Enable/Disable forwarding unconditional | Y | NYT | NYT | NYT | NYT | N |
Voicemail Functions | ||||||
Enable voicemail with supervision function | Y | NYT | NYT | Y | NYT | N |
Reach the voicemail | HK | NYT | NYT | HK | NYT | HK |
Delete messages from voicemail | Y | NYT | NYT | Y | NYT | N |
Agent Functions | ||||||
Connect/Disconnect a static agent | Y | NYT | NYT | NYT | NYT | N |
Connect a static agent | Y | NYT | NYT | NYT | NYT | N |
Disconnect a static agent | Y | NYT | NYT | NYT | NYT | N |
Parking Functions | ||||||
Parking | Y | NYT | NYT | NYT | NYT | N |
Parking position | Y | NYT | NYT | NYT | NYT | N |
Paging Functions | ||||||
Paging | Y | NYT | NYT | NYT | NYT | N |
Particularities:
- For plugin xivo-yealink-v84, default password is 9486 (i.e. the word “xivo” on a telephone keypad).
- See also the list of community supported Yealink models.
Regarding the W52P (DECT), there is firmware for both the base station and the handset. The base and the handset are probably going to work if they are not using the same firmware version, although this does not seem to be officially recommended. By default, a base station will try to upgrade the firmware of an handset over the air (OTA) if the following conditions are met:
- Handset with firmware 26.40.0.15 or later
- Base station with firmware 25.40.0.15 or later
- Handset with hardware 26.0.0.6 or later
Otherwise, you’ll have to manually upgrade the handset firmware via USB.
In all cases, you should consult the Yealink documentation on Upgrading W52x Handset Firmware.
Note
Some function keys are shared with line keys
Supported expansion modules:
- Yealink® EXP20 (for Yealink® T27P/T27G, T29G)
- Yealink® EXP40 (for Yealink® T46G/T46S, T48G/T48S)
- Yealink® EXP50 (for Yealink® T54W)