Officially Supported Devices

The officially supported devices will be supported across upgrades and phone features are guaranteed to be supported on the latest version.

Supported phones for UC Assistant and CC Agent

Manufacturer Current plugin version Answer Hangup Hold Conference Attended transfer Direct transfer
Snom 7XX Snom 10.1.46.46 OK OK OK OK OK OK
Yealink T4XG, T4XP, T4XS, T5X Yealink V85.1.1 OK OK OK NO OK OK
  • NO - Not available

For other type of phone sets, you will not be able to use all the call features from the UC Assistant or the CCAgent.

Plantronics

Important

Only available for Freya LTS and above

These headphones can work with our plantronics device action service, which allows you to answer, hangup or unhold calls with their associated button.

  Tested
Plantronics Voyager Focus UC (B825) Y
Plantronics Blackwire C5220 Y

Snom

  710 715 720 D725 D745 760 D765
Provisioning Y Y Y Y Y Y Y
H-A Y Y Y Y Y Y Y
Directory XIVO SK SK HK HK HK HK HK
Funckeys 5 5 18 18 32 16 16
  Supported programmable keys
User with supervision function Y Y Y Y Y Y Y
Group Y Y Y Y Y Y Y
Queue Y Y Y Y Y Y Y
Conference Room with supervision function Y Y Y Y Y Y Y
General Functions
Online call recording N N N N N N N
Phone status Y Y Y Y Y Y Y
Sound recording Y Y Y Y Y Y Y
Call recording Y Y Y Y Y Y Y
Incoming call filtering Y Y Y Y Y Y Y
Do not disturb SK SK HK HK HK HK HK
Group interception Y Y Y Y Y Y Y
Listen to online calls Y Y Y Y Y Y Y
Directory access Y Y Y Y Y Y Y
Filtering Boss - Secretary Y Y Y Y Y Y Y
Transfers Functions
Blind transfer SK SK HK HK HK HK HK
Indirect transfer SK SK HK HK HK HK HK
Forwards Functions
Disable all forwarding Y Y Y Y Y Y Y
Enable/Disable forwarding on no answer Y Y Y Y Y Y Y
Enable/Disable forwarding on busy Y Y Y Y Y Y Y
Enable/Disable forwarding unconditional Y Y Y Y Y Y Y
Voicemail Functions
Enable voicemail with supervision function Y Y Y Y Y Y Y
Reach the voicemail HK HK HK HK HK HK HK
Delete messages from voicemail Y Y Y Y Y Y Y
Agent Functions
Connect/Disconnect a static agent Y Y Y Y Y Y Y
Connect a static agent Y Y Y Y Y Y Y
Disconnect a static agent Y Y Y Y Y Y Y
Parking Functions
Parking N N N N N N N
Parking position N N N N N N N
Paging Functions
Paging Y Y Y Y Y Y Y

Supported expansion modules:

  • Snom® Vision (for Snom® 7xx series and Snom® 8xx series)
  • Snom® D7 (for Snom® 7xx series)

Note

For some models, function keys are shared with line keys

There’s the following known limitations/issues with the provisioning of Snom phones in XiVO:

  • If you are using Snom phones with HA, you should not assign multiple lines to the same device.
  • The Snom D745 has limited space for function key labels: long labels might be split in a suboptimal way.
  • When using a D7 expansion module, the function key label will not be shown on the first reboot or resynchronization. You’ll need to reboot or resynchronize the phone a second time for the label to be shown properly.
  • After a factory reset of a phone, if no language and timezone are set for the “default config device” in XiVO ‣ Configuration ‣ Provisioning ‣ Template device, you will be forced to select a default language and timezone on the phone UI.