Voicemail

Voicemail Configuration.

General Configuration

You can configure general settings for your voicemail service in Services ‣ IPBX ‣ General Settings ‣ Voicemails page.

Adding voicemail

There are 2 ways to add a voicemail. First is with Services ‣ IPBX ‣ IPBX settings ‣ Voicemails page, 2nd is editing user’s configuration.

1 - Via Services ‣ IPBX ‣ IPBX settings ‣ Voicemails

In here you can add some voicemails and configure them by clicking on the plus button.

Add voicemail from voicemails menu

Add voicemail from voicemails menu

Once your voicemails are configured, you have to edit the users configuration to search the voicemails previously created and then associate them to your users.

Search voicemail for specific user

Search voicemail for specific user

2 - On user’s configuration

The other way is to directly add the voicemail from user’s configuration in the ‘voicemail’ tab :

Add voicemail from user configuration

Add voicemail from user configuration

Warning

In this way, the language has to be set in user’s general configuration

Deactivating voicemail

You can deactivate user’s voicemail by un-checking ‘Enable voicemail’ option on the Voicemail tab from user’s configuration:

Deactivate user's voicemail

Deactivate user’s voicemail

Disassociating voicemail

You can disassociate a voicemail from a user by selecting the ‘None’ option on ‘Voice Mail’ select box, from user’s configuration:

Disassociate voicemail

Disassociate voicemail

Warning

Note that disassociating a voicemail from its user don’t delete that voicemail.

Deleting voicemail

Delete voicemail is done on Services ‣ IBX ‣ IPBX settings ‣ Voicemails

Warning

  • Deleting a voicemail is irreversible. It deletes all messages associated with that voicemail.
  • If concerned user still have messages waiting for him, you have to manually reboot the phone.

Disable password checking

This option allows to skip password checking for the voicemail when it is consulted from the inside. More precisely, password checking will be skipped:

  • when calling the voicemail with *98
  • when calling the voicemail with *99<voicemail number>

But it will not be skipped when the voicemail is consulted through an incoming call. For instance, let’s consider the following incoming call:

Incoming call for voicemails

With such a configuration, when calling this incoming call from the outside, we will be asked for:

  • the voicemail number we want to consult
  • the voicemail password, even if the “Disable password checking option” is activated

And then, we will be granted access to the voicemail.

Take note that the second “context” field contains the context of the voicemail. Voicemails of other contexts will not be accessible through this incoming call.