CC Manager
See CC Manager features.
Warn agent when spied
By default when a supervisor spies on an agent - see Agents actions - the agent is only warned via its CC Agent Call control listen icon. You can change the behavior to warn the agent when spied swith a small beep and/or a function key lit on its deskphone.
To do this, set the ENABLE_CHANSPY_BEEP
environment variable to true
in the /etc/docker/compose/custom.env
file:
ENABLE_CHANSPY_BEEP=true
Configure queue statistics displayed
You can change the statistics displayed in the set of squares. Note that any configuration will be applied to all queues, those statistics cannot be configured per queue.
To configure it, those keys are to be set in the custom env of your xivocc (you are not forced to set them all) :
CCM_QINDICATOR_TL for the top left square
CCM_QINDICATOR_TR for the top right square
CCM_QINDICATOR_BL for the bottom left square
CCM_QINDICATOR_BR for the bottom right square
The available statistics are documented in the API and SDK part of the documentation - see Real time calculated Queue statistic and Other queue statistics
Example of custom.env configuration :
...
CCM_QINDICATOR_TL="TotalNumberCallsAnswered"
CCM_QINDICATOR_TR="TotalNumberCallsAbandonned"
CCM_QINDICATOR_BL="AvailableAgents"
CCM_QINDICATOR_BR="WaitingCalls"
...
Recording switch for queues
By default, the button for enabling/disabling queue recording from the CCManager interface is enabled.
If necessary, will hide the switch button to enable / disable recording for all queues by setting the SHOW_RECORDING_SWITCH
environment variable in /etc/docker/compose/custom.env
file:
SHOW_RECORDING_SWITCH=false
Then you need to recreate the xucmgt container with xivocc-dcomp up -d
.