XiVOcc Applications Configuration

This section covers specific configuration parameters for the different application of XiVO CC.

• CC Agent configuration
  • Recording
  • Activity (Queue) control
  • Activity’s Failed Destination Configuration
  • On hold notification
  • Pause Cause and Status
  • Screen Popup
  • Run executable
  • Login or Pause management using function keys
  • Listened advertisement using function keys
• CC Manager
  • Access authorizations in CCManager
  • Warn agent when spied
  • Configure queue statistics displayed
  • Recording switch for queues
• Recording
  • Recording Configuration
  • Recording Features
• Recording on Gateway
  • Activate Recording on Gateway
  • Activate Recording on XiVO PBX
  • Recording On Gateway Features
• Web / Desktop Application
  • Common features
  • Desktop Assistant Specific Features
• WebRTC configuration
  • Signed SSL/TLS certificate for WebRTC