CC Manager
See CC Manager features.
Warn agent when spied
By default when a supervisor spies on an agent - see Agents actions - the agent is only warned via its CC Agent Call control listen icon. You can change the behavior to warn the agent when spied swith a small beep and/or a function key lit on its deskphone.
To do this, set the ENABLE_CHANSPY_BEEP
environment variable to true
in the /etc/docker/compose/custom.env
file:
ENABLE_CHANSPY_BEEP=true